Business Training

Business Training

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Computek is one of the largest and first learning solution in egypt with 20 years of experience delivering training and certifications in all technologies.
All Training in computek are held by Technology Certified Instructors with over than 10 years experience in the technical and training field .
 

Interview Skills Professional Diploma

Secretary Professional Diploma

Customer service Professional Diploma

Sales Professional Diploma

Marketing Professional Diploma

Managers Professional Diploma

Leadership Professional Diploma

Supervisors Professional Diploma

Project Management Professional

Human resource Professional Diploma

Train - the – trainer  Professional Diploma

 

 

Business Workshops

Business Ethics for the Office

Business Ethics for the Office

Course-Objectives-text

Course over view

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will help you define your ethical framework to make solving those ethical dilemmas easier. We will also look at some tools that you can use when you will faced with an ethical decision. We will look at some techniques you can use so you are not stuck in an ethical quandary. Best of all, we will take at many case studies so that you can practice making decisions in a safe environment.

Course objective

Understand the difference between ethics and morals
Understand the value of ethics
Identify some of your values and moral principles
Be familiar with some philosophical approaches to ethical decisions
Identify some ways to improve ethics in your office
Know what is required to start developing an office code of ethics
Know some ways to avoid ethical dilemmas
Have some tools to help you make better decisions
Be familiar with some common ethical dilemmas
 
Course-Class-Duration-text
2 Days Training
 
Course-outline

Course Modules

Module 1:  What are Ethics?

Module 2:  Taking Your Moral Temperature, Part One

Module 3:  Why Bother with Ethics?

Module 4:  Some Objective Ways of Looking at the World

Module 5:  What Does Ethical Mean?

Module 6:  Avoiding Ethical Dilemmas

Module 7:  Pitfalls and Excuses

Module 8:  Developing an Office Code of Ethics

Module 9:  22 Keys to an Ethical Office

Module 10:  Basic Decision Making Tools

Module 11:  Ethical Decision Making Tools

Module 12:  Dilemmas with Company Policy

Module 13:  Dilemmas with Co-Workers

Module 14:  Dilemmas with Clients

Module 15:  Dilemmas and Supervisors

Module 16:  What to Do When You Make a Mistake

Module 17:  Taking Your Moral Temperature, Part Two

Module 18:  Workshop Wrap-Up

Course over view:

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will help you define your ethical framework to make solving those ethical dilemmas easier. We will also look at some tools that you can use when you will faced with an ethical decision. We will look at some techniques you can use so you are not stuck in an ethical quandary. Best of all, we will take at many case studies so that you can practice making decisions in a safe environment.

Course objective:

·         Understand the difference between ethics and morals

·         Understand the value of ethics

·         Identify some of your values and moral principles

·         Be familiar with some philosophical approaches to ethical decisions

·         Identify some ways to improve ethics in your office

·         Know what is required to start developing an office code of ethics

·         Know some ways to avoid ethical dilemmas

·         Have some tools to help you make better decisions

·         Be familiar with some common ethical dilemmas

Course Modules:

Module 1:  What are Ethics?

To start the day, we will discuss what the words “ethics” and “morals” mean. Participants will also have an opportunity to identify some of their personal values.

Module 2:  Taking Your Moral Temperature, Part One

Before we begin discussing how to make good decisions, students will be asked to think about how they would respond to some sticky situations.

Module 3:  Why Bother with Ethics?

During this session, we will look at some of the payoffs of ethical behavior.

Module 4:  Some Objective Ways of Looking at the World

We will look at some classic philosophical approaches to problems during this session, including the golden rule, utilitarianism, and the categorical imperative. Participants will also apply these approaches to some hypothetical situations.

Module 5:  What Does Ethical Mean?

What seems to be the ethical choice can differ depending on what side of the dilemma you’re on. To illustrate this, we will look at the case of Merck Pharmaceuticals in a lecture and in small groups.

Module 6:  Avoiding Ethical Dilemmas

This session will examine some ways that we can avoid getting stuck in ethical dilemmas. Then, participants will apply the methods to a case study.

Module 7:  Pitfalls and Excuses

We can always find excuses to make the wrong decision. This session will look at some of the most common reasons for bad decisions and offer some thinking points.

Module 8:  Developing an Office Code of Ethics

This session will look at what a code of ethics should contain, how to determine if your company is ready for a code, and some sample codes of ethics.

 

 

Module 9:  22 Keys to an Ethical Office

22 keys to help make your office ethical. We will review these keys in a lecture, and then participants will asked to identify some ways to use the ideas to help resolve areas of ethical concern in their office.

Module 10:  Basic Decision Making Tools

This session will look at a basic three-phase problem-solving model and some problem solving tools.

Module 11:  Ethical Decision Making Tools

There are some special tools help you to solve ethical problems. We will discuss some basic tools (such as the smell test and the shoe test) and some advanced tools (such as the Potter box and the Kidder process).

Module 12:  Dilemmas with Company Policy

It is possible that your company’s policies will place you in an ethical dilemma. This session will look at some things that you can do if this happens.

Module 13:  Dilemmas with Co-Workers

During this session, we will look at some ethical dilemmas that co-workers can create. First, we will discuss some basic tips in a lecture, and then participants will complete a case study.

Module 14:  Dilemmas with Clients

Clients can sometimes request that we do something unethical for a number of reasons. This session will examine some of the most common reasons. Then, participants will role play some possible scenarios.

Module 15:  Dilemmas and Supervisors

This session will cover some dilemmas you might encounter as a supervisor, and some dilemmas that supervisors might put you in.

Module 16:  What to Do When You Make a Mistake

Let’s face the truth: we’re all human. We all make mistakes and make decisions that we wish we could take back. This session will examine Nan DeMars’ six-step plan for recovering from mistakes gracefully.

Module 17:  Taking Your Moral Temperature, Part Two

At the beginning of the workshop, participants were asked to think about how they would handle some sticky situations. Participants will now be asked to re-evaluate their decisions in light of everything they have learned.

Module 18:  Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.


 

Business Writing That Works

Business writing that works

 

Course-Objectives-text

Course over view
We all know what good writing is. Good writing is the memo that gets action and the letter that says what a phone call cannot. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This course workshop will give participants the tools to become better writers. Students will also have an opportunity to identify their personal learning objectives.

Course objective

The value of good written communication.
How to write and proofread your work so it is clear, concise, complete, and correct.
How to apply these skills in real world situations.
Understanding the proper format for memos, letters, and e-mails.

 

Course-Class-Duration-text
2 Days Training

 

Course-outline

Course Modules

Module 1: Why Write?
Module 2: The Four C’s
Module 3: Word Agreement
Module 4: Active and Passive Voice
Module 5: Sentences and Sentence Types
Module 6: Readability Index
Module 7: Manners and Courtesy
Module 8: Practical Language
Module 9: Inclusive Language
Module 10: Sentence Construction
Module 11: Punctuation
Module12: Writing Business Letters
Module13: Writing Effective E-mails
Module14: Spelling and Proofreading
Module 15: Writing Memos
Module 16: Reviewing Your Writing
Module 17: Writing Challenges

Communication Skills

Communication Skills

Course-Objectives-text

Course over view

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life

 

Course objective
 
This workshop will help you teach participants how to:
Identify common communication problems that may be holding them back
Develop skills to ask questions
Learn what their non-verbal messages are telling others
Develop skills in listening actively and empathetically to others
Enhance their ability to handle difficult situations
Deal with situations assertively
 

 Course-Class-Duration-text

2 Days Training

 

Course-outline

Course Modules

Module 1: Creating Positive Relationships
Module 2: Growing Self-Awareness
Module 3: Communication Basics
Module 4: Communication Barriers
Module 5: Asking Questions
Module 6: Listening Skills
Module 7: Body Language
Module 8: Communication Styles
Module 9: Creating a Positive Self-Image
Module10: Frame of Reference
Module11: Techniques for the Workplace
Module12: Assertiveness
Module13: Workshop Wrap-Up
 

 

Public speaking - presentation survival school

Public speaking - presentation survival school

Course-Objectives-text

Course over view
 
A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two-day workshop, participants will master the skills that will make them a better speaker and presenter.
 
Course objective
 
Establish rapport with your audience
Learn techniques to reduce nervousness and fear
Understand your strengths as a presenter and how to appeal to different types of people
Recognize how visual aids can create impact and attention
Develop techniques to create a professional presence
Learn some different ways to prepare and organize information
Prepare, practice, and deliver a short presentation
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
 
Course Modules
Module 1: Communication
Module 2: Stop! Check Your Mouth!
Module 3: What’s Your Type? How About Mine?
Module 4: Positive Self-Talk
Module 5: Trust
Module 6: Maximizing the Most of Meetings
Module 7: Body Language
Module 8: Sticky Situations
Module 9: I Can Just Send an E-mail, Right.
Module 10: Overcoming Nervousness
Module 11: The Five S’s
Module 12: Start Writing!
Module 13: Audience Profile
Module 14: Your Speaking Voice
Module 15: Add Punch to Your Presentation
Module 16: Your Presentation
Module 17: Workshop Wrap-Up

Negotiation Skills

Negotiation Skills

Course-Objectives-text

Course over view        
Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication. This one-day course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.
Define negotiation.
• Use key success strategies.
Apply different negotiation approaches.
Establish rules that lead to effective negotiation.
Effectively prepare the research that is required to negotiate, including your BATNA, WATNA, WAP, and ZOPA
Set limits.
• Maintain composure when things get heated.
Collaborate and foster cooperation.
• Remain focused.
Keep an open mind.
• Decide what kind of relationship we wish to foster.
Use additional resources and expertise.
• Keep an open mind.
• Create a sustainable agreement.
• Incorporate everyone’s perspective.
• Gain consensus."  
 
 
Course objective 
Understand the basic principles of negotiation
Prepare for negotiation
Respond to challenges
Create win-win situations
Develop sustainable agreements
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: What is Negotiation?  
Module 2: The Successful Negotiator    .
Module 3: Preparing for Negotiation   
Module 4: The Details 
Module 5: Making the Right Impression           .
Module 6: Getting off to a Good Start   .
Module 7: Creating a Win-Win Situation
Module 8: Exchanging Information     
Module 9: The Bargaining Stage           
Module 10: Inventing Options for Mutual Gain           
Module11: Getting Past No and Getting to Yes
Module12: Dealing with Negative Emotions   
Module13: Moving from Bargaining to Closing          
Module14: The Closing Stage
Module15: Workshop Wrap-Up           

Business Etiquette

Business Etiquette (gaining that extra edge (

 

Course-Objectives-text

 

Course over view 

You are not sure which fork to use,
You do not know which side plate is yours,
You have ever had to make small talk with a Very Important Person and been lost for words
Even worse are the social gaffes you are not even aware you make.

Course objective  

Network effectively, including making introductions, shaking hands, and using business cards appropriately
Dress appropriately for every business occasion
Feel comfortable when dining in business and formal situations
Feel more confident about your business communication in every situation
Develop that extra edge to establishes trust and credibility
Ways to make a good first impression
The basics of dining etiquette
How to communicate properly and politely
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules

Module 1: Business Etiquette Basics  
Module 2: Fear of Embarrassment     
Module 3: Test Your Business Etiquette        
Module 4: Business Card Etiquette      .
Module 5: The Skill of Making Small Talk             
Module 6: Do You Remember Names?    
Module 7: Making that Great First Impression       
Module 8: E-mail and Telephone Etiquette    
Module 9: Business Dining     
Module 10: Test Your Business Etiquette       

Building self-esteem and assertiveness skills

Building self-esteem and assertiveness skills

 

Course-Objectives-text

 

Course over view

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this one-day workshop, participants will discover some techniques that can dramatically change how they feel about themselves, and how they approach the world to get the things that they want

Course objective        

Grow in the conviction that they are competent and worthy of happiness
Make a positive first impression
Turn negative thoughts into positive thoughts
Make requests so that you get what you want
Find ways of connecting with people
Recognize that you have worth and are worthy of happiness
Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
Learn how to turn negative thoughts into positive thoughts
Learn how to make requests so that you get what you want
Set goals that reflect your dreams and desires and reinforce healthy patterns"   
 
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules:

Module 1: What is Self-Esteem?         
Module 2: Improving Self-Esteem       
Module 3: Building Self-Esteem          
Module 4: Increasing Our Self-Esteem
Module 5: Esteemed Confidence              
Module 6: The Power of Thought        
Module 7: Impressions
Module 8: Ask for What You Want       
Module 9:Connecting with People      
Module 10: Create What You Want          
Module 11: Behavior Cost-Benefit Analysis            

Emotional Intelligence

Emotional Intelligence

 

Course-Objectives-text

 

Course over view        

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

Course objective         

Understand what emotional intelligence means
Recognize how our emotional health and physical health are related
Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
Understand the different emotions and how to manage them
Create a personal vision statement
Understand the difference between optimism and pessimism
Validate emotions in others
 
Course-Class-Duration-text
1 Day Training

 

Course-outline

Course Modules

Module 1: History of Emotional Intelligence
Module 2: Emotional Intelligence Defined
Module 3: EI Blueprint
Module 4: Optimism
Module 5: Validating Emotions in Others
Module 6: Understanding Emotions
Module 7: Setting Your Personal Vision
Module 8: Workshop Wrap-Up
 

Creative Thinking and Innovation

Creative Thinking and Innovation

 

Course-Objectives-text

 

Course over view        

Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done.

While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your own creative potential is a process.

Course objective

Identify the difference between creativity and innovation
Recognize their own creativity
Build their own creative environment
Explain the importance of creativity and innovation in business
Apply problem-solving steps and tools
Use individual and group techniques to help generate creative ideas
Implement creative ideas
 
Course-Class-Duration-text
2 Days Training
 
Course-outline

Course Modules

Module 1: What is Creativity and Innovation?
Module 2: Individual Creativity
Module 3: Get Creative
Module 4: Developing the Right Environment for Creativity
Module 5: Creativity and Innovation in Business
Module 6: Where Does Creativity Fit into the Problem Solving Process?
Module 7: Defining the Problem
Module 8: Creative Techniques
Module 9: Encouraging Creativity In A Team
Module 10: Putting It All Together

Time Management

Time Management
Course-Objectives-text
Course over view        
Time is money، the saying goes، and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done.
In this two-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
Course objective         
Better, organize yourself and your workspace for peak efficiency.
Understand the importance of, and the most useful techniques for, setting and achieving goals.
Identify the right things to be doing and develop plans for doing them.
Take control of things that can derail your workplace productivity
.        
Course-Class-Duration-text
1 Day Training
 
Course-outline
 
Course Modules:
Module 1: The Power of a Change       
Module 2: Changing Our Perspective   
Module 3: Setting Goals          
Module 4: Planning Tips and Tricks      
Module 5: Setting up a Routine
Module 6: Doing it Right          
Module 7: Putting an End to Procrastination    
Module 8: Getting Organized  
Module 9: Organizing Your Files          
Module 10: Managing Your Workload  
Module 11: Workshop Wrap-Up
 

Problem Solving and Decision Making

Problem Solving and Decision Making
 
Course-Objectives-text
Course over view
We make decisions and solve problems continually. We start making decisions before we even get out of bed. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.
Probably all looked at a solution to something and said, I could have thought of that. The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier.
Course objective:                    
Apply problem solving steps and tools
Analyze information to describe problems
Identify appropriate solutions
Think creatively and be a contributing member of a problem solving team
Select the best approach for making decisions
Create a plan for implementing, evaluating, and following up on decisions
Avoid common decision-making mistakes
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules:
Module 1: Definitions 
Module 2: Making Decisions    
Module 3: Getting Real           
Module 4: The Problem-Solving Model
Module 5: The Problem-Solving Toolkit           
Module 6: Swotting Up           
Module 8: Making Good Group Decisions        
Module 9: Analyzing and Selecting Solutions   
Module 10: Planning and Organizing    

Conflict Resolution – Dealing with Difficult People

Conflict Resolution – Dealing with Difficult People
 

Course-Objectives-text

Course over view
We always get into a routine, so either we feels like everyone we speak with is having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interaction with somebody.
Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.
Course objective
Recognize how their own attitudes and actions impact others.
Use new and effective techniques for dealing with difficult people.
Use techniques for managing and dealing with anger.
Develop coping strategies for dealing with difficult people and difficult situations.
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules:
Module 1: Conflict as Communication
Module 2: Benefits of Confrontation   
Module 3:Preventing Problems           
Module 4: Getting Focused     
Module 5: Managing Anger     .
Module 6: Dealing with Problems        
Module 7: The Three-Step Conflict Resolution Model  
Module 8: Practice Makes Pretty Good            
Module 9: Changing Yourself   
Module10: Why Don’t People Do What They Are Supposed To
Module11: De-Stress Options to Use When Things Get Ugly    

Anger Management: Understanding Anger

Anger Management: Understanding Anger
 
 

Course-Objectives-text

Course over view
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You do not have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who do not.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome.
Course objective
Recognize how anger affects your body, your mind, and your behavior.
Use the five-step method to break old patterns and replace them with a model for assertive anger.
Use an anger log to identify your hot buttons and triggers.
Control your own emotions when faced with other peoples’ anger.
Identify ways to help other people safely manage some of their repressed or expressed anger.
Communicate with others in a constructive, assertive manner.
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: What is Anger?
Module 2: Costs and Pay-Offs
Module 3: The Anger Process
Module 4: How Does Anger Affect Our Thinking?
Module 5: Understanding Behavior Types
Module 6: Managing Anger
Module 7: Communication Tips and Tricks
Module 8 : Workshop Wrap-Up.

Conflict Resolution: Getting Along in the Workplace

Conflict Resolution: Getting Along in the Workplace
 
 

Course-Objectives-text

Course over view
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. Conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships."       
 
Course objective         
What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The five most common conflict resolution styles and when to use them.
How to increase positive information flow through non-verbal and verbal communication skills.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance
.
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Defining Conflict         
Module 2: Types of Conflict          
Module 3: Open Conflict vs. Hidden Conflict                
Module 4: Spontaneous and Reflective Action       
Module 5: Stages of Conflict         
Module 6: Creating the Win/Win 
Module 7: Conflict Resolution Style Questionnaire            
Module 8: The Role of Communication in Conflict Resolution 
Module 9: Active Listening Skills    
Module10: Powerful Questions    
Module11: Body Language           
Module12: Pre-Assignment Review           
Module13: The Conflict/Opportunity Test  
Module14: Conflict and Its Resolution        
Module15: Helping Others through Conflict            

Interview Skills Professional Diploma

Getting Your Job Search Started

Getting Your Job Search Started
 

Course-Objectives-text

Course over view
While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this workshop will help you to determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started.
Today’s job market is not the same as it was even five years ago. Knowing where to go, who to talk to, and the opportunities that are available will help to shift you from someone who dreams about having a job, to someone who has the job they always wanted
Course objective
Describe their skills, values, and beliefs about work and looking for opportunities.
Demonstrate and understanding for the types of work available and where to go for more information.
Recognize the differences and benefits available through career coaches, counselors, and mentors.
Apply different approaches to job searching, such as networking and tapping into the hidden job market.
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Change and Transitions
Module 2: The Important Stuff
Module 3: Skill and Ability
Module 4: Vocation and Strategy
Module 5: Resources
Module 6: The Job Market
Module 7: Invite Your Network
Module 8: Ready, Set, Goal!
Module 9: Thinking Unconventionally to Get What You Want
Module 10: Getting Things Moving
Module 11: Workshop Wrap-Up

Hiring for Success: Behavioral Interviewing Techniques

Hiring for Success: Behavioral Interviewing Techniques
 
 
Course-Objectives-text
Course over view
Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.
Course objective
Recognize the costs incurred by an organization when a wrong hiring decision is made.
Develop a fair and consistent interviewing process for selecting employees.
Prepare better job advertisements and use a variety of markets.
Be able to develop a job analysis and position profile.
Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions.
Enhance communication skills that are essential for a skilled recruiter.
Effectively interview difficult applicants.
Check references more effectively.
Understand the basic employment and human rights laws that can affect the hiring process.
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: History of the Interviewing Process
Module 2: The Recruitment and Selection Process
Module 3: Factors in the Hiring Process
Module 4: Cost Analysis
Module 5: Job Analysis and Position Profiles
Module 6: Determining the Skills You Need
Module 7: Finding Candidates
Module 8: Advertising Guidelines
Module 9: Screening Resumes
Module 10: Performance Assessments
Module 11: Problems Recruiters Face
Module 12: Interviewing Barriers
Module 13: Non-Verbal Communication
Module 14: Types of Questions
Module 15: Traditional vs. Behavior Interviews
Module 16: Other Types of Questions
Module 17: The Critical Incident Technique
Module 18: Listening for Answers
Module 19: Difficult Applicants
Module 20: Interview Preparation and Format
Module 21: Other Interview Techniques
Module 22: Scoring Responses
Module 23: Checking References
Module 24: Human Rights
Module 25: Skill Application
Module 26: Pre-Assignment Review

Mastering the Interview

Mastering the Interview

Course-Objectives-text

Course over view                
The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. In this workshop, participants will explore how to prepare for an interview and become familiar with the types of questions to expect, as well as the questions they should think about asking. They will learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions.  
 
Course Objectives
Understand the different types of interview questions and how to prepare to answer them.
Apply the most effective ways to prepare for an interview, including how to present themselves professionally.
Express themselves effectively.
Know how to ask for feedback following an interview.
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Understanding the Interview
Module 2: Types of Questions
Module 3: Getting Ready
Module 4: Live and in Person
Module 5: Following up the Interview
Module 6: Common Problems and Solutions
Module 7: Phase Two
Module 8: Practice Makes Perfect
Module 9: Sealing the Deal
Module 10: Getting What You’re Worth
Module 11: Workshop Wrap-Up
 

Secretary Professional Diploma

 
Skills for Administrative assistant

Skills for Administrative assistant           
     

Course-Objectives-text

Course over view  
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This two-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you. "           
Course objective                 
Understand the importance of professional presence on the job.
Learn how to self-manage to become more effective and efficient.
Improve your communications skills, including listening, questioning, and being more assertive.
Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Personal Best, Professional Best    
Module 2: Putting Others at Ease       
Module 3: Distorted Thinking           
Module 4: The Steps to Feeling Good
Module 5: Understanding Assertiveness       
Module 6: Improving Your Assertiveness Skills
Module 7: Asking and Listening  
Module 8: Non-Verbal Messages       
Module 9: Getting Ahead      
Module10: Self-Management
Module11: Setting Goals
Module12: Working as a Team
Module13: Working with Difficult People     
Module14: Learning to Say No
Module15: Dealing with Stress         
 

Working smarter: using technology to your advantage

Working smarter: using technology to your advantage
 
 
 

Course-Objectives-text

Course over view 
Students will also have an opportunity to identify their personal learning objectives in Working smarter: using technology to your advantage  
Course objective
Make their workplace a technology-friendly place
Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
Communicate better with the IT department
Make the best software and training choices
Set an IT budget
Set expectations and responsibilities for security and privacy
Keep their employees safe and healthy
Develop and implement a system usage policy
Implement policies for dealing with company property
Decide whether or not employees should telecommute
Make telecommuting work
Deal with workplace rage
Address technological issues
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules:
Module 1: Introduction and Course Overview  
Module 2: Making Your Company a Technology-Friendly Place
Module 3: Conquering Computers       
Module 4: Communicating with the IT Department      
Module 5: Choosing Software Wisely  
Module 6: Technical Training   
Module7: Setting an IT Budget 
Module 8: Security and Privacy
Module 9: Uncontrolled vs. Controlled Networks        
Module10: Ergonomics
Module11: System Usage Policies       
Module12: Taking Care of Company Property   .
Module13: Timesaving Tools   
Module14: Telephone Etiquette          
Module15: Instant Messaging  
Module16: Telecommuting     
Module17: Workplace Rage     
Module 18: It’s Not Working!  
Module 19: A Policies and Procedures Checklist           .

 
Customer Service Training: CS Critical Elements of Customer Service

Customer service Training: CS Critical Elements of Customer Service
 

Course-Objectives-text

Course over view
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition
 
Course objective
Specific learning objectives include:
Demonstrate a customer service approach
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules:
Module 1: What is Customer Service?
Module 2: Who Are Your Customers?
Module 3: Meeting Expectations
Module 4: Pre-Assignment Review
Module 5: Setting Goals and Targets
Module 6: The Second Critical Element – Defined in Your Organization
Module 7: The Third Critical Element – Given Life by the Employees
Module 8: Communication Skills
Module 9: Telephone Techniques
Module10: Dealing with Difficult Callers
Module11: Dealing with Challenges Assertively
Module12: Dealing with Difficult People
Module13: Dealing with Conflict
Module14: The Fourth Critical Element – Be a Problem Solver
Module15: Seven Steps to Customer Problem Solving
Module16: The Fifth Critical Element – Measure It
Module17: The Sixth Critical Element – Reinforce it
Module18: Dealing with Stress
Module19: Workshop Wrap-Up

 

Call center training

Call center training
 

Course-Objectives-text

Course over view:
Whether we choose to embrace them or cannot stand interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop
Course objective
This workshop will help you teach participants:
The nuances of body language and verbal skills
Aspects of verbal communication such as tone, cadence, and pitch
Questioning and listening skills
How to deliver bad news and say “no"
Effective ways to negotiate
The importance of creating and delivering meaningful messages
Tools to facilitate their communication
The value of personalizing their interactions and developing relationships
Vocal techniques that will enhance their speech and communication ability
Personalized techniques for managing stress
 
Course-Class-Duration-text
3 Days Training
 
Course-outline

Course Modules
Module 1: What is missing in Telephone Communication?
Module 2: Verbal Communication Techniques
Module 3: Who are Your Customers?
Module 4: To Serve and Delight
Module 5: Did You Hear Me
Module 6: Asking the Right Questions
Module 7: Saying No
Module 8: Sales by Phone
Module 9: Taking Messages
Module10: Staying Out of Voice Mail Jail
Module11: Closing Down the Voice
Module12: Cold and Warm Calls
Module13: Developing a Script
Module14: Perfecting the Script
Module15: Going Above and Beyond
Module16: Handling Objections
Module17: Closing the Sale
Module18: Feelings
Module19: Changes in the Customer
Module 20: Negotiation Techniques
Module 21: It's More than Just a Phase
Module 22: High Impact Moments
Module 23: Tips for Challenging Callers
Module 24: Dealing with Difficult Customers
 
Module 25: Phone Tag and Getting the Call Back
 
Module 26: This is My Mentor
 
Module 27: Stress Busting
 
Module 28: News from Within
 
Module 29: Wrapping Up
 
Module 30: Workshop Wrap-Up
 

Managing Difficult Conversations

Managing Difficult Conversations
 
 

Course-Objectives-text

Course over view
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
Course objective
Define frame of reference
Establish a positive intent and a desired outcome
Use good communication skills during a conversation
Draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
Access additional resources as required
Maintain safety in a conversation
 
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules
Choosing to Have the Conversation
Toolkit for Successful Conversations
Choosing the Time and Place
Framework for Difficult Conversations
Staying Safe
Testing the Waters
Workshop Wrap-Up

 

CRM - Customer Relationship Management

CRM - Customer Relationship Management
 

Course-Objectives-text

Course over view:
This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization

Course objective:
This course will help you teach participants how to:
Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
Analyze the different components of a CRM plan
Develop a checklist for readiness and success in CRM
Describe how CRM creates value for organizations and customers
Consider developmental roles that have the greatest impact on CRM
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Customer Relationship Management
Module 2: What CRM Is and Who It Serves
Module 3: Checklist for Success
Module 4: Requirement Driven Product Selection
Module 5: Considerations in Tool Selection
Module 6: Strategies for Customer Retention
Module 7: Building the Future
Module 8: Homegrown vs. Application Service Provider
Module 9: The Development Team
Module10: Evaluating and Reviewing Your Program
Module11: Workshop Wrap-Up

 

Sales Professional Diploma

Body Language: Reading Body Language as a Sales Tool

Body Language: Reading Body Language as a Sales Tool
 
 
 

Course-Objectives-text

Course over view    
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this one-day workshop!
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
 
Course Objectives
Apply your knowledge of body language to improve communication
Understand the impact of space in a conversation
Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
Use mirroring and matching techniques to build rapport
Shake hands with confidence
Dress for success
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Body Language
Module 2: Give Me Some Space!
Module 3: What’s Your Face Saying?
Module 4: What’s Your Body Saying?
Module 5: Pre-Assignment Review
Module 6: Mirroring and Leading
Module 7: Monitoring Your Posture
Module 8: Dressing Up
Module 9: Shaking Hands
Module 10: How Are You Doing?

Influence and Persuasion

Influence and Persuasion
 
 

Course-Objectives-text

Course over view
When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This workshop will help participants learn how to influence and persuade in a variety of areas.
Course objective
Make decisions about using persuasion versus manipulation
Apply the concepts of pushing and pulling when influencing others
Use different techniques for getting persuasive conversations and presentations underway
Make a persuasive presentation by using the 5 S’s
Apply storytelling techniques to extend influence
Leverage concepts of linguistic programming in everyday influence and persuasion
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules:
Module 1: Understanding Persuasion
Module 2: Preparing to Persuade
Module 3: Getting Off on the Right Foot
Module 4: Presentation Strategies
Module 5: Using Stories to Persuade
Module 6: Using Neuro Linguistic Programming
Module 7: Workshop Wrap-Up
 

Prospecting for leads

Prospecting for leads          
 
Course-Objectives-text
Course over view                
Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new business, and so your success today is a result of the prospecting you did six months ago.
Participants will become skilled at prospecting and learn the 80/20 rule. They will learn to target and how to target them, and commit to do some prospecting every day through warming up cold calls, following up on leads, or networking. Participants will also build their personal prospecting plan and learn how to ensure their future by planting seeds daily.
Course objective
Understand the importance of expanding their client base through effective prospecting.
Learn how to use a prospecting system to make them more successful.
Be able to identify target markets and target companies with the 80/20 rule in mind.
Know how to develop and practice networking skills at every opportunity.
Know how to develop, refine, and execute the art of cold calling
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Targeting Your Market      
Module 2: The Prospect Dashboard     
Module 3: Setting Goals          
Module 4: Why is Prospecting Important?  
Module 5: Networking
Module 6: Public Speaking             
Module 7: Trade Shows           
Module 8: Regaining Lost Accounts        
Module 9: Warming Up Cold Calls        
Module10: The 80/20 Rule       
Module11: It’s Not Just a Numbers Game
Module12: Going Above and Beyond       
Module13: Workshop Wrap-Up           
 

Building Relationships for Success in Sales

Building Relationships for Success in Sales 
 

Course-Objectives-text

Course over view
No one questions that making friends is a good thing. In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market. "     

Course objective
The benefits of developing a support network of connections.
How building relationships can help you develop your business base.
How to apply communication techniques to build your network.
The key elements in strong working relationships, and how they might put more of these elements in your working relationships.
Key interpersonal skills."
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Focusing on Your Customer       
Module 2: What Influences People in Forming Relationships?
Module 3:Disclosure
Module 4: How to Win Friends and Influence People
Module 5: Communication Skills for Relationship Selling        
Module 6: Non-Verbal Messages   
Module 7: Managing the Mingling  
Module 8: The Handshake
Module 9: Small Talk       
Module10: Networking   
Module11: Workshop Wrap-Up    
 

Selling smarter

Selling smarter  
 

Course-Objectives-text

Course over view 
It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it often underrated and misunderstood. The backslapping, high pressure, joke-telling sales person has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence.     
Course objective 
Explain and apply concepts of customer focused selling.
Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.
Apply success techniques to get the most out of your work.
Understand productivity techniques to maximize your use of time.
Identify ways to find new clients and network effectively."
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Selling Skills
Module 2:The Sales Cycle        
Module 3: Framing Success      
Module 4: Setting Goals with SPIRIT!   
Module 5: The Path to Efficiency         
Module 6: Customer Service    
Module 7: Selling More           
Module 8: Ten Major Mistakes
Module 9: Finding New Clients     
Module10: Selling Price           
Module11: Workshop Wrap-Up           

Dynamite Sales Presentations

Dynamite Sales Presentations            
 
Course-Objectives-text
Course over view 
A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need. and discussing what will take place during the workshop.

Course objective
Identify the key elements of a quality proposal
Perfect your first impression, including your dress and your handshake
Feel more comfortable and professional in face-to-face presentations
Write a winning proposal
Feel more comfortable and professional in face-to-face presentations"
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Getting Down to Business   
Module 2: Writing Your Proposal         
Module 3: Getting Thoughts on Paper 
Module 4: Basic Proposal Formats       
Module 5: Expert-Editing Tips   .
Module 6: Getting Ready for Your Presentation           
Module 7: Elements of a Successful Presentation        
Module 8: Dressing Appropriately       
Module 9: Presentations         
Module10: Workshop Wrap-Up           
 

Business and Proposal writing

Business and Proposal writing
 

Course-Objectives-text

Course over view 
We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This two-day workshop will give participants the tools to become better writers.
It is essential to understand how to write reports and proposals that get read. We write reports in a range of formats and a variety of purposes. Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again.
Course objective 
The value of good written communication.
How to write and proofread your work so it is clear, concise, complete, and correct.
How to apply these skills in real world situations.
Understanding the proper format for memos, letters, and e-mails.
Prepare reports and proposals that inform, persuade, and provide information.
Review your work so that it is clear, concise, complete, and correct.
Apply these skills in real work applications.
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Why Write
Module 2: The Four C’s
Module 3: Word Agreement  
Module 4: Active and Passive Voice   
Module 5: Sentences and Sentence Types     
Module 6: Readability Index   
Module 7: Manners and Courtesy     
Module 8: Practical Language  
Module 9: Inclusive Language 
Module10: Sentence Construction     
Module11: Punctuation        
Module12: Writing Business Letters   
Module13: Writing Effective E-mails  
Module14: Spelling and Proofreading 
Module15: Writing Memos    
Module16: Reviewing Your Writing    
Module17: Writing Challenges
Module18: The Stages of Report Writing       
Module19: The First Stage – Investigating      
Module 20: The Second Stage – Planning       
Module 21: The Third Stage – Writing
Module 22: The Fourth Stage – Revising       
Module 23: Using Headings    
Module 24: Charts and Graphs
Module 25: The Proposal       
Module 26: Practical Application       

Overcoming objections to nail the Sale

Overcoming objections to nail the Sale
 
 
Course-Objectives-text
Course over view 
We are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.        
Course objective
Identify the steps you can take to build your credibility.
Identify the objections that you encounter most frequently.
Develop appropriate responses when prospective buyers throw you a curve.
Learn ways to disarm objections with proven rebuttals that get the sale back on track.
Learn how to recognize when a prospect is ready to buy.
Identify how working with your sales team can help you succeed.
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Building Credibility
Module 2: You’re Competition
Module 3:Critical Communication Skills        
Module 4: Observation Skills  
Module 5: Customer Complaints       
Module 6: Overcoming Objections     
Module 7: Handling Objections         
Module 8: Pricing Issues        
Module 9:How Can Teamwork Help Me?
Module10: Buying Signals      
Module11: Closing the Sale     .

Marketing Professional Diploma

 
Telemarketing using the telephone as a sales tool

Telemarketing using the telephone as a sales tool
 
Course-Objectives-text
Course over view
This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success.
We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success
We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.        
Course objective
Build trust and respect with customers and colleagues.
Warm up your sales approach to improve success with cold calling.
Identify ways to make a positive impression.
Identify negotiation strategies that will make you a stronger seller.
Create a script to maximize your efficiency on the phone.
Learn what to say and what to ask to create interest, handle objections, and close the sale."
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Pre-Assignment Review    
Module 2: Verbal Communication     
Module 3: To Serve and Delight        
Module 4: Exceptional Things about Selling by Phone 
Module 5: Building Trust       
Module 6: It is More Than Just a Phase
Module 7: Communication Essentials 
Module 8: Developing Your Script      
Module 9: Pre-Call Planning   
Module 10: Following Up      
Module 11: Closing the Sale   
 

Marketing and Sales

Marketing and Sales
 

Course-Objectives-text

Course over view
A small marketing budget does not mean you can’t meet your goals and business objectives. You just have to be more creative in your marketing tactics. This workshop will show you how to get maximum exposure at minimum cost. You will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line. 
Course objective
How to use low-cost publicity to get your name known.
How to develop a marketing plan and a marketing campaign.
How to use time rather than money to market their company effectively.
How to perform a SWOT analysis."
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Pre-Assignment Review    
Module 2: Defining Marketing
Module 3: Recognizing Trends
Module 4: Market Research   
Module 5: Strategies for Success       
Module 6: Mission Statements
Module 7: Brochures  
Module 8: Trade Shows         
Module 9: Developing a Marketing Plan        
Module 10: Increasing Business        
Module 11: Advertising Myths
Module 12: Workshop Wrap-Up         

Basic Internet Marketing

Basic Internet Marketing
 
Course-Objectives-text
Course over view 
This course is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing. We have included information on how to market online, and even more importantly, how to determine what results you are getting. Then, you can figure out whether you are reaching your target market, where your qualified prospects are, and how they engaged because of your efforts. This course includes sessions on search engine optimization, e-mail campaigns, pay per click advertising, and more.
Course objective   
Determine how their Internet marketing strategy fits with their overall marketing plan
Apply techniques to influence and engage with their target market
Weigh out the value of using a distribution service for e-mail marketing campaigns
Get started with search engine optimization
Use online advertising to boost their marketing results
Adjust their Internet marketing plan based on metrics and reporting
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: What is Internet Marketing?
Module 2: Creating an Internet Marketing Plan
Module 3: Extending Your Influence
Module 4: E-mail Marketing
Module 5: Search Engine Optimization (SEO)
Module 6: Advertising Online
Module 7: Workshop Wrap-Up
 

Marketing with Social Media

Marketing with Social Media
 

Course-Objectives-text

Course over view
Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses. This two-day course designed for people who have some familiarity with social media already. Participants will learn to develop a social media marketing plan as a part of their overall marketing strategy, determine who should be on their team, and choose how they will measure what is taking place. In addition, we will explore some of the major social media sites and look at how specialty sites and social media management tools can take their social media marketing to the next level.
Course objective  
Describe the value of social media to their marketing plan
Create and launch a social media marketing plan
Select the right resources for a social media marketing team
Define how to use social media to build an internal community
Use metrics to measure the impact of a social media plan
Manage difficult social media situations
Describe features of some of the key social media sites, including Facebook, LinkedIn, and Twitter
Decide whether a blog adds value to a social media plan
Speak about specialty sites and social medial management tools
Stay on top of social media trends and adjust their plan as the online world evolves
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Getting Started
Module 2: Understanding the Marketing Mix
Module 3: Developing a Social Media Plan
Module 4: Building Your Social Media Team
Module 5: Using Social Media to Build Internal Communities
Module 6: Analyzing Your Impact with Metrics
Module 7: Keeping on Top of the Trends
Module 8: Damage Control
Module 9: Using Facebook
Module 10: Using LinkedIn
Module 11: Using Twitter
Module 12: Building a Blog
Module 13: Using Social Media Management Tools
Module 14: Launching Your Plan
Module 15: Workshop Wrap-Up

 

Creating a Google Ad Words Campaign

Creating a Google Ad Words Campaign
 
 

Course-Objectives-text

Course over view 
Many companies advertise with pay per click ads. This course focuses on the largest machine available: Google Ad Words. In this one-day course, participants will learn how Google Ad Words work, what pay per click means, the importance of correctly setting an Ad Words budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success.
Course objective   
Define Google Ad Words and pay per click
Set up keywords lists and groups
Find tracking and statistical information
Describe conversions from click through
Decide whether they will write their own ads or enlist help
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Outline
Understanding AdWords Lingo
Creating an AdWords Strategy
Creating a PPC Campaign
Designing Your Ads
Looking at Success
Workshop Wrap-Up
 

Creating and Managing Your Corporate Brand

Creating and Managing Your Corporate Brand
 
 

Course-Objectives-text

Course over view   
Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to.
This course will get you started on the road to creating a perfect brand. The first day will cover the basics of branding, including how to develop a visual identity from start to finish. We will also give you some graphic design tips to help you communicate your expectations to a professional designer. The second day will focus on how to put your brand out there in the right way. We’ll also talk about how to keep your brand energized and alive with monitoring and evaluation tools.
Course objective   
Define what a brand is (particularly a strong brand) and what branding is about
Define various types of brand architecture and brand extension
Identify your brand’s products, the features of those products, and their values
Write a mission, vision, and style statement for a brand
Describe the basics of positioning a brand
Understand the basics of creating a visual identity, including a brand name, slogan, and logo
Help your employees live the brand by empowering them to be ambassadors and creating strong brand touchpoints
Effectively plan an internal and external brand launch
Monitor and evaluate your brand, and understand how to respond to the results
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Defining Branding
Module 2: What Are You All About?
Module 3: Creating a Mission
Module 4: Creating a Vision of the Future
Module 5: Positioning Your Brand
Module 6: Developing Your Style
Module 7: Developing a Brand Name and Slogan
Module 8: Creating a Visual Identity
Module 9: Living Your Brand
Module 10: Connecting with Customers
Module 11: Launching Your Brand
Module 12: Taking Your Brand’s Pulse
Module 13: Performing a SWOT Analysis
Module 14: Measuring Brand Health with a Balanced Scorecard
Module 15: Middleton’s Brand Matrix
Module 16: Interpreting Evaluation Results
Module 17: Keeping the Brand Alive
Module 18: Going Beyond the Brand

Managers Professional Diploma

Essentials of Management

Essentials of Management

 

 

Course-Objectives-text

 

Course over view        

This two-day course designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.         


Course objective

Adjust to the manager’s role with confidence.
Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
Identify key attitudes that they can develop to enhance their supervisory skills.
Use time management and planning techniques to maximize their success.
Develop a technique for giving instructions that are clear and understood.
Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.
 
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules

Module 1: Making the Transition         
Module 2: Responsibilities of a Supervisor      
Module 3: Behaviors and Attitudes      
Module 4: Setting Goals         
Module 5: Planning for Success
Module 6: Active Listening Techniques            
Module 7: Giving Feedback     
Module 8: Giving Instructions  
Module 9: Orders, Requests, and Suggestions 
Module 10: Managing Conflict 
Module 11: Managing Challenging Situations  
Module 12: Developing Relationships  

Motivating Your Workforce

Motivating Your Workforce
 
 

Course-Objectives-text

Course over view                    
It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It has designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
 
Course objective         
This workshop will help you teach participants how to:
Identify what motivation is
Describe common motivational theories and how to apply them
Learn when to use different kinds of motivators
Create a motivational climate
Design a motivating job
 
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules
Module 1: What is Motivation?
Module 2: Supervising and Motivation.
Module 3: Motivational Theories
Module 4: Setting Goals
Module 5: The Role of Values
Module 6: Creating a Motivational Climate
Module 7: Applying Your Skills
Module 8: Designing Motivating Jobs
Module 9: Workshop Wrap-Up
 

Conference and Event Management

Conference and Event Management
 
 
Course-Objectives-text
Course over view                    
Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music).
While this course is specifically for corporate event planning, the elements here can also be applied to more personal event planning like anniversaries, special birthday gatherings, weddings, and more. Essentially, we’re creating an effective and well planned design that is ready for implementation and can be used over and over again.
Course objective         
Plan a complete corporate event, including an agenda, budget, goals, venue, audience, food, and whatever else your client needs
Keep your event on budget
Design an advertising and marketing plan that includes a comprehensive use of media, take-aways, and/or swag bags
Determine whether partners, sponsors, and volunteers can help to make your event unforgettable
Create an atmosphere of service that delegates will remember
Select speakers and a master of ceremonies to add impact to your event
Create a diversity plan
Evaluate the process once it's all wrapped up
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Event Planning Essentials
Module 2: Budgeting Basics
Module 3: Using the Committee Approach
Module 4: Connecting with Partners and Sponsors
Module 5: Advertising and Marketing
Module 6: Selecting the Venue
Module 7: Feeding the Masses
Module 8: Business Etiquette Basics
Module 9: Celebrating Diversity
Module 10: Creating an Atmosphere of Service
Module 11: Selecting Speakers and a Master of Ceremonies
Module 12: Managing Contracts
Module 13: Gathering Feedback
Module 14: Adding the Finishing Touches
Module 15: Event Day Roles
Module 16: Closing the Event
Module 17: Practicing Planning
 

Delegation: The Art of Delegating Effectively

Delegation: The Art of Delegating Effectively
 
 
Course-Objectives-text
Course over view                    
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.
Delegation is often one of the hardest skills for a manager to master. However, the skill can learned. You will explore many of the facets of delegation, including when to delegate, and whom to delegate to. We will also go through the delegation process systematically and learn about techniques to overcome problems.
 
Course objective                     
Clearly identify how delegation fits into their job and how it can make them more successful
Identify different ways of delegating tasks
Use an eight-step process for effective delegation
Give better instructions for better delegation results
Recognize common delegation pitfalls and how to avoid them
Monitor delegation results
Give effective feedback
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Why Delegate?
What is Delegation?
Pre-Assignment Review
Picking the Right Person
The Delegation Meeting
Putting it into Practice
Giving Instructions
Monitoring Delegation
Practicing Delegation
Giving Feedback
Becoming a Good Delegator

Meeting management the art of making meetings work

Meeting management the art of making meetings work
 

Course-Objectives-text

Course over view  
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.      
Course objective                     
Understand the value of meetings as a management tool.
Recognize the critical planning step that makes meeting time more effective.
Identify process tools that can help create an open and safe forum for discussion.
Develop and practice techniques for handling counterproductive behavior.
 
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: The Basics for Effective Meetings    
Module 2: The Best and the Worst of Meetings           
Module 3: Holding Productive Meetings         
Module 4: Preparing for Meetings       
Module 5: Agendas     
Module 6: Setting the Place     
Module 7: Leading a Meeting 
Module 8: Process and Content                  
Module 9: How to Control a Meeting   
Module 10: A Plan for Success 
 

Team building developing high performance teams

Team building developing high performance teams
 
 

Course-Objectives-text

Course over view
Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Course objective         
Identify different types of teams
Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Promote trust and rapport by exploring their team player style and how it impact group dynamics
Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team
Develop strategies for dealing with team conflict and common situations
Use action planning and analysis tools to help their team perform better
 
Course-Class-Duration-text
3 Days Training
 
Course-outline

Course Modules:
Module 1: Organizations Today
Module 2: Types of Teams                
Module 3: Team Norms           
Module 4: Towers   
Module 5: The Four Stages of Team Development
Module 7: Parker’s Characteristics      
Module 8: Glenn Parker Team Survey    
Module 9: The Trust/Relationship Model        
Module 10: Creativity  
Module 11: The Six Thinking Hats 
Module 12: Team Shaping Factors
Module 13: Problem Identification
Module 14: Exploration, Analysis, and Evaluation
Module 15: Other Problem-Solving Techniques
Module 16: Interventions  
Module 17: Resolving Conflict 
Module 18: SWOT Analysis      
Module19: Developing Team Action Plans       
Module 20: Workshop Wrap-Up          
 

Business plan

Business plan

Course-Objectives-text

Course over view
Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This one-day course will help you teach the basics about creating and maintaining a succession plan.       
Course objective         
Demonstrate an understanding of the value of succession planning for successful businesses.
Demonstrate expertise with the key elements of a succession plan.
Create and discuss aspects of a succession plan.
Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation."
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: A Need for Succession Planning      
Module 2: Defining a Succession Plan  
Module 3: Pre-Assignment Review     
Module 4: Identifying Resources and Analyzing Risks  
Module 5: Defining Roles, Responsibilities, and Functions      
Module 6: Gathering Information        
Module 7: Forecasting Needs 
Module 8: Putting the Plan Together   
Module 9: Putting the Plan into Action
Module 10: Evaluating and Reviewing the Plan
Module 11: You are Action Plan           
 

Strategic planning

Strategic planning
 

Course-Objectives-text

Course over view                    
If you and the people who work with you do not understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there is the challenge of bringing these principles to life in a meaningful way that people can relate to. This two-day course will help you describe what you want to do and get people where you want to go.   
 
Course objective                     
Identify the values that support their company
Define the vision for their company
Write a mission statement that explains what the company’s purpose is
Complete meaningful SWOT analyses
Apply tools and techniques to create a strategic plan that directs the organization from the executive to the front line
Implement, evaluate, and review a strategic plan
Identify how related tools, such as the strategy map and balanced scorecard, can help them develop a strategic plan
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Understanding Strategic Planning  
Module 2: Identifying Our Values        
Module 3: Designing Our Vision          
Module 4: On a Mission           
Module 5: Performing a SWOT Analysis           
Module 6: Setting Goals          
Module 7: Assigning Roles, Responsibilities, and Accountabilities       
Module 8: The Full Picture       
Module 9: Gathering Support  
Module 10: Making the Change            .
Module 11: How Does It Look
Module 12: Getting There       
Module 13: Mocking Up the Process     .
Module 14: Workshop Wrap-Up           .

 

Crisis Management

Crisis Management
 
 

Course-Objectives-text

Course over view    
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis.
Course objective
Assign people to an appropriate crisis team role
Conduct a crisis audit
Establish the means for business continuity
Determine how to manage incidents
Help teams recover from a crisis
Apply the crisis management process
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: What is Crisis Management?
Module 2: Training Leaders and Staff
Module 3: Conducting the Crisis Audit
Module 4: Performing a Risk Level Analysis
Module 5: Developing a Response Process
Module 6: Consulting with the Experts
Module 7: Incident Management Techniques
Module 8: Working through the Issues
Module 9: Establishing an Emergency Operations Center
Module 10: Building Business Continuity and Recovery
Module 11: Recovering and Moving On
 

Stress Management

Stress Management
 
 
Course-Objectives-text
Course over view
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Course objective
Understand that stress is an unavoidable part of everybody’s life
Recognize the symptoms that tell you when you have chronic stress overload
Change the situations and actions that can be changed
Deal better with situations and actions that can’t be changed
Create an action plan for work, home, and play to help reduce and manage stress
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Defining Stress and How It Affects Us
Module 2: What Is Stress About?
Module 3: Building a Solid Foundation
Module 4: Mental Strategies
Module 5: Stress at Work
Module 6: Time Management Tips
Module 7: Stress at Home
Module 8: Drainers and Fillers
Module 9: Workshop Wrap-Up

Total quality management and continuous improvement

Total quality management and continuous improvement
 
 

Course-Objectives-text

Course over view                    
Process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do.total quality involves everyone and all activities in the company. "     
Course objective         
Total Quality Management (TQM)
Definition
Why is there a need for TQM?
Principles of TQM
Ten Steps to TQM
Who is our customer?
Total Quality Management Process
The Elements of TQM
Cost of Quality
Benchmarking
Benchmarking Process
Types of Benchmarking
Quality Function Deployment
The Benefits of Total Quality Management Process
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Total Quality Management (TQM) – Definition       
Module 2: Why is there a need for TQM
Module 3: Principles of TQM   
Module 4: Ten Steps to TQM   
Module 5: Who is our customer?        
Module 6: Total Quality Management Process
Module 7:   The Elements of TQM        
Module 8: Cost of Quality        
Module 9: Strategy Premise    
Module 10: Cost of Quality      
Module 11: Benchmarking       
Module 12: Benchmarking Process      
Module 14: Types of Benchmarking     
Module 16: Identifying the best firms to benchmark    
Module 17: Quality Function Deployment       
Module 18: Mapping the Voice of Customer    
Module 19: A Successful TQM Implementation
Module 20: The Benefits of Total Quality Management Process           
 

Leadership Professional Diploma

Business leadership and motivation

Business leadership and motivation
 
 

Course-Objectives-text

Course over view                    
This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.
Course objective                                 
At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.
What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it?
The answer is all of the above. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself."
 
Course-Class-Duration-text
3 Days Training
 
Course-outline
Course Modules
Module 1: About the Learning Organization     
Module 2: Achieving Personal Mastery
Module 3: Analyzing Our Mental Models         
Module 4: Achieving a Shared Vision   
Module 5: Team Learning       
Module 6: Systems Thinking    
Module 7: Understanding Leadership 
Module 8: Five Practices          
Module 9: Building Trust         
Module 10: Managing Change 
Module 11: The Four Room Apartment
Module 12: Time Management Tips and Tricks 
Module 13: Managers vs. Leaders        
Module 14: Types of Thinking 
Module 15: Influence Strategies          
Module 16: Managing Relationships    
Module 17: A Simple Problem Solving Process 
Module 18: Strategic Planning 
Module 19: Doing Delegation Right     
Module 20: Criteria for Useful Feedback          
Module 21: Feedback Techniques        
Module 22: Mastering Your Body Language     
Module 23: Meeting Management      
Module 24: Pumping Up a Presentation           
Module 25: Personal Development     
Module 26: Workshop Wrap-Up           

 

Coaching

Coaching 
 

Course-Objectives-text

Course over view                    
Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
Course objective         
How coaching can be used to develop a team
The coaching and mentoring skills that help improve individual performance
The behaviors and practices of an effective coach
How to recognize employees’ strengths and give them the feedback they need to succeed
How to identify employee problems and ways that they can help correct them
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Defining Coaching and Mentoring   
Module 2: Coaching Assessment Review         
Module 3: Interpersonal Communication Skills
Module 4: Critical Coaching Skills        
Module 5: Setting Goals with SPIRIT   
Module 6: Learning Styles and Principles         
Module 7: The Benefits/Consequences Matrix
Module 8: Skills Involved in Coaching  
Module 9: The Coaching Model           
Module10: Giving Effective Feedback  
Module11: Coaching Problems

Team building

Team building developing high performance teams
 

Course-Objectives-text

Course over view                    
Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Course objective         
Identify different types of teams
Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Promote trust and rapport by exploring their team player style and how it impact group dynamics
Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team
Develop strategies for dealing with team conflict and common situations
Use action planning and analysis tools to help their team perform better
 
Course-Class-Duration-text
3 Days Training
 
Course-outline

Course Modules
Module 1: Organizations Today
Module 2: Types of Teams       
Module 3: Team Norms           
Module 4: Towers       
Module 5: The Four Stages of Team Development       
Module 7: Parker’s Characteristics      
Module 8: Glenn Parker Team Survey  
Module 9: The Trust/Relationship Model        
Module 10: Creativity  
Module 11: The Six Thinking Hats        
Module 12: Team Shaping Factors        
Module 13: Problem Identification      
Module 14: Exploration, Analysis, and Evaluation        
Module 15: Other Problem-Solving Techniques           
Module 16: Interventions        
Module 17: Resolving Conflict 
Module 18: SWOT Analysis      
Module19: Developing Team Action Plans       
Module 20: Workshop Wrap-Up          
 

Supervisors Professional Diploma

The ABC’s of Supervising Others

The ABC’s of Supervising Others
 
 

Course-Objectives-text

Course over view        
This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.
This two-day course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Course objective 
Adjust to the supervisor’s role with confidence.
Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
Identify key attitudes that they can develop to enhance their supervisory skills.
Use time management and planning techniques to maximize their success.
Develop a technique for giving instructions that are clear and understood.
Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Making the Transition
Module 2: Responsibilities of a Supervisor
Module 3: Behaviors and Attitudes
Module 4: Setting Goals
Module 5: Planning for Success
Module 6: Active Listening Techniques
Module 7: Communication Skills
Module 8: Giving Feedback
Module 9: Giving Instructions
Module 10: Orders, Requests, and Suggestions
Module 11: Managing Challenging Situations
Module 12: Developing Relationships
 

The Professional Supervisor

The Professional Supervisor
 

Course-Objectives-text

Course over view        
With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This three-day workshop can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

Course objective
Clarify the scope and nature of a supervisory position.
Learn some ways to deal with the challenges of the role.
Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
Learn key techniques to help you plan and prioritize effectively.
Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
Develop strategies for motivating your team, giving feedback, and resolving conflict.
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Adjusting to Your Role
A Supervisor’s Responsibilities
Action-Centered Leadership
Making Plans
Setting Goals
Defining Leadership
The Situational Leadership Model
What’s Your Type? How About Mine?
Team Building Tips
Developing a High-Performing Team
Communication Skills
Motivating Employees
Orientation and Onboarding
Training Tips and Tricks
Providing Feedback
Doing Delegation Right
Dealing with Conflict
Managing Disciplinary Issues
Workshop Wrap-Up

Project Management Professional

Project Management Professional Diploma

Project Management Professional Diploma
 
Course-Objectives-text
Course over View
Professionally Certified Project Managers are a benchmark for excellence in terms of performance and productivity in their profession and bring a repeatable, consistent quality to the projects they manage. Certification gives project managers a competitive edge in job opportunities, promotions and they retain higher salaries than those without certification.
 
Course Objectives
Focus on key concepts in each of the processes and professional responsibility. Answer sample questions formatted in a similar manner to the actual exam. Plan a project to ensure successful delivery and stakeholder satisfaction
  1. Apply best practices to plan and run projects using a 6-step project management process
  2. Implement risk management techniques and deploy mitigation strategies
  3. Estimate and schedule task work, duration and costs with confidence
  4. Implement monitoring tools and controls to keep you fully in command of the project
  5. Recognize and practice the leadership skills needed to run a motivated team
  6. Understand projects and project management discipline
  7. Learn the project management processes described in the PMBOK®
Course Content
Project environment and context
PMBOK® process groups and knowledge areas
Initiate the project
Plan the project: Manage project execution
define the scope
develop a schedule
establish a budget
define quality standards
plan purchases and contracting
plan staffing, communication and risk
Monitor and control project work
Control scope, cost and schedule
Measure project performance - earned value management
Report project performance and manage stakeholders
Close project and contract
Understand professional responsibility
 
Who-Should-Attend
Who Should Attend?
Project Managers
Project Leaders
Managers (Directors, General Managers)
Professionals interested in applying for the PMP® certificate*
Course Benefits
As an effective project manager, you organize scarce resources, work under tight deadlines, control project change and generate maximum team performance. Through a simulated case study, you learn how to successfully plan, manage and deliver projects. You also learn how to implement project management processes, develop leadership skills and respond to real-world scenarios. At the end of the course, you leave with templates and checklists for use back at the workplace.
Course-Class-Duration-text
5 Days Training
 
Course-outline
 
Course Outline
Defining the project workload
Driving the plan down to manageable task level
Calculating a first cut of project costs
Building high-confidence estimates
Effective ways to produce better estimates
Differentiating between work, duration and resources
Leveraging three-point estimating to refine accuracy
Managing the estimating process
Scheduling the project
Converting WBS to precedence networks
Determining the critical path tasks
Creating dependency diagrams
Calculating the project duration
Creating the project timeline
Building clear and readable Gantt charts
Using slack effectively in the schedule
Setting key milestones to track and control the project
Developing a risk management process
Identifying the project risks and assumptions
Evaluating risk impacts
Strategies for managing risks
Managing key risks with the Risk Register
Reducing risks through contingency plans
Effectively matching resources to work
Identifying the resources your project needs
Assigning resources to tasks
Analyzing resource use and costs in the schedule
Optimizing the use of resources
Preparing and agreeing on task contracts
Leadership, Communication & Negotiation Skills.
Problem Solving Techniques.
Project Time Management
Activity Definition, Sequencing and Duration Estimated.
Schedule Development and Control.
Project Cost Management
Estimating, Forecasting and Budgeting.
Cost Control & Present Value.
Project Human Resources Management
Organizational Planning.
Staff Acquisition & Team Development.
Project Quality Management
Quality Planning and Assurance.
Quality Control (QC).
Project Risk Management
Manage project risk effectively to deliver successful projects that meet stakeholder needs
Utilize a tested 7-step technique to design your risk response strategies
Monitor risk triggers to control uncertainties and maximize project payoff
Identification, Quantification.
Monitoring and Controlling Risk
Project Communication Management
Communication Planning and Process.
Skills, Techniques and Styles.
Information Distribution.
Project Integration Management
Project Plan Development and Execution.
Overall Change Control.
Establishing an effective control process
Establishing change control procedures
Presenting the project plan for approval
Setting the baseline schedule
Implementing the plan
Monitoring real task progress
Analyzing progress against the baseline
Picking up warnings of trouble ahead
Engaging team members to maximize productivity
Tracking and reporting progress
Tracking planned vs. actual task performance
Crashing the critical path tasks
Analyzing the impact of variation to the baseline plan
Avoiding the 90%-complete trap
Correcting and optimizing the schedule to achieve project objectives
Successful Project Closure
Managing systematic project closedown
The payoff of post implementation review
Documenting project and personal lessons learned for process improvement.
 

Human resource Professional Diploma

Getting Employees Off to a Good Start

Getting Employees Off to a Good Start
 
Course-Objectives-text
Course over view
An effective human resource professional knows that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff. Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees trained and coached.
A thoughtful new employee orientation program, coupled with an employee handbook (or website) that communicates workplace policies, can reduce turnover and those reductions save your organization money. Whether your company has two employees or a thousand employees, don’t leave employee retention to chance. Engage them from the moment they are hired; give them what they need to feel welcome, and let them impress you with what they bring to your company. This two-day workshop is just the start that you need!
Course objective 
Understand how important an orientation program is to an organization.
Identify the role of the human resource department in the orientation program.
Recognize how the commitment curve affects both new employees and their managers.
Know what companies can do to deliver their promise to new employees.
Determine the critical elements of effective employee training.
Establish the importance of having an employee handbook for new and long-term employees.
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Finding, Hiring, and Keeping Good People
Module 2: Building Employee Commitment
Module 3: Perception
Module 4: Fast-Track Orientation
Module 5: Designing a Successful Orientation Program
Module 6: Characteristics of a Successful Orientation Process
Module 6: The Commitment Curve
Module 7: The Nine Orientation Habits of World-Class Employers
Module 8: Obtaining Buy-In
Module 9: Employee Training
Module 10: Adult Learning
Module 11: Working with External Providers
Module 12: Helping People Make Connections
Module 13: Creating Employee Manuals
Module 14: A Bridge to Onboarding

 

Human resources training HR for the non HR Manager

Human resources training HR for the non HR Manager
 

Course-Objectives-text

Course over view 
In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).
Course objective 
Identify current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
Write job specifications and identify core competencies.
Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
Get new employees off to a good start.
Understand compensation and benefits.
Maintain healthy employee relations.
Make performance appraisals a cooperative process
 
Course-Class-Duration-text
3 Days Training
 
Course-outline
Course Modules
Module 1: Defining Human Resources
Module 2: Skills Inventory       
Module 3: Forecasting
Module 4: Job Analysis
Module 5: Job Competencies  
Module 6: Position Profiles and Job Descriptions         
Module 7: Do You Really Need to Hire
Module 8: Finding Candidates 
Module 9: Advertising Guidelines       
Module 10: Screening Resumes           
Module 11: Preparing for the Interview           
Module 12: Conducting the Interview  
Module 13: After the Interview           
Module14: Employee Orientation       
Module15: Planning Training   
Module16: Working with External Providers    
Module17: Performance Reviews        
Module18: Absenteeism         
Module19: Diversity    
Module 20: Privacy Issues        
Module 21: Compensation and Benefits          
Module 22: Discipline  
Module 23: Termination          
Module 24: Exit Interviews    

 

Building Better Teams

Building Better Teams
 
Course-Objectives-text
Course over view:
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are their problem-solving skills? Is the team enthusiastic and motivated to do its best? Do they work well together?
 
Course objective
The value of working as a team
Ways to develop team norms, ground rules, and team contracts
How to identify their team player style and how to use it with their own team
Techniques for building team trust
The stages of team development and how to help a team move through them
The critical role communication skills will play in building and maintaining a team atmosphere
Ways that team members can be involved and grow in a team setting
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Defining Teams
Establishing Team Norms
Working as a Team
Your Team Player Type
Building Team Trust
The Stages of Team Development
Team Building with TORI
Communication
Becoming a Good Team Player
 

Train - the – trainer  Professional Diploma

Facilitation skills

Facilitation skills
 
Course-Objectives-text
Course over view
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, and planning and coordinating meetings all take time.
There has been a growing realization that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions.
How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators.
 
Unit/ Course objective
This workshop has been create to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.
At the end of this workshop, participants will be able to:
Distinguish facilitation from instruction and training
Identify the competencies linked to effective small group facilitation
Understand the difference between content and process
Identify the stages of team development and ways to help teams through each stage
Use common process tools to make meetings easier and more productive
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
 
Course Modules:
Module 1: Defining Your Role
Module 2: How Facilitators Work
Module 3: Establishing Ground Rules
Module 4: Content and Process
Module 5: Types of Thinking
Module 6: Handling Controversial Issues
Module 7: Communication Skills
Module 8: Listening For Common Ground
Module 9: Common Facilitation Techniques
Module10: Providing Effective Feedback
Module11: Managing Divergent Perspectives
Module12: The Language of Facilitation
Module13: Building Agendas
Module14: Dealing with Difficult Dynamics
Module15: Building Sustainable Agreements
Module16: Stages of Team Development
Module17: Analysis Tools
Module18: Workshop Wrap-Up
 

The practical trainer

The practical trainer
 
Course-Objectives-text
Course over view
Most people who call themselves trainers today probably didn’t start out to be trainers. They often work in a field where they develop extensive knowledge and then are asked to share what they know. Many trainers have some experience with teaching, writing, or leadership, although they come from nearly every field.
As such, people who work as trainers are often put into difficult situations without much understanding of what training is or how to do it well. We know that being a good trainer is the result of developing skills to bring information to an audience. This information will then engage, empower, and encourage continued learning and development.
Course objective
This course will give you the skills that you need so that your students not only learn, but also enjoy the process, retain information shared, and use their new skills back in the workplace.
Participants will also have the opportunity to conduct a short group training session that incorporates these training concepts.
Recognize the importance of considering the participants and their training needs, including the different learning styles and adult learning principles.
Know how to write objectives and evaluate whether these objectives have been meet at the end of a training session.
Develop an effective training style, using appropriate training aids and techniques.
Conduct a short group training session that incorporates these training concepts.
 
Course Modules
Module 1: Defining a Successful Training Program
Module 2: What Makes a Successful Trainer?
Module 3: A Word about Adult Learning
Module 4: The Learning Process
Module 5: Principles of Adult Learning
Module 6: The Learning Process
Module 7: What’s Your Type? How About Mine?
Module 8: Applying the Learning Cycle
Module 9: Introverts and Extroverts
Module10: The Training Process
Module11: Planning Training
Module12: Choosing Training Methods
Module13: Designing a Learning Sequence
Module14: Adding Games
Module15: Setting the Climate
Module16: Presentation Skills
Module17: Dealing with Difficult Trainees
Module18: On-the-Job Training
Module19: Training Presentations
Module 20: Evaluations
Module 21: Workshop Wrap-Up
 
 

Advanced skills for the practical trainer

Advanced skills for the practical trainer
 
Course-Objectives-text
Course over view
Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning if the facilitator is able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy.
To reach this stage as an adult educator isn’t always easy, but success isn’t just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development. We want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. This three-day workshop will help you reach that goal.
Course objective
Objectives for this workshop include:
Enhance your understanding of learning styles and how to accommodate all four learning styles in the classroom
Understand the key principles of effective communication in a workshop setting
Use a variety of training techniques to stimulate participation
Develop a plan and prepare for an effective training session
Understand the different levels of evaluation and when to use each
Understand how and when to add fun and humor to your training session
Identify advanced interventions for difficult situations
Practice the skills needed for a team presentation
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
 
Course Modules
Module 1: Preparing to Learn
Module 2:   Understanding Learning
Module 3: Competencies for Adult Educators
Module 4: Accommodating Learning Preferences
Module 5: Increasing Your Expertise
Module 6: Using Existing Materials
Module 7: Managing the Stress of Training
Module 8: Planning a Workshop
Module 9: Visual Aids
Module10: Your Role as an Effective Communicator
Module11: Questioning as a Training Technique
Module12: Kirkpatrick’s Levels of Evaluation
Module13: On-the-Job Support
Module14: Dealing with Difficult Situations
Module15: Training in Different Forums
Module16: Team Teaching
Module17: Training Preparation and Presentations
Module18: Workshop Wrap-Up
 

Developing your training program

Developing your training program
 
Course-Objectives-text
Course over view
Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation (for newly hired employees is a key factor in retention.
Course objective
This workshop will help you teach participants how to:
Describe the essential elements of a training program
Apply different methodologies to program design
Demonstrate skills in preparation, research, and delivery of strong content
Use an instructional model
Create a training program proposal
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
 
Course Modules
Module 1: Program Design
Module 2: Identifying Needs
Module 3: The Training Model
Module 4: The Program’s Basic Outline
Module 5: Evaluation Strategies
Module 6: Defining Your Approach
Module 7: Researching and Developing Content
Module 8: Pre-Assignments in Training
Module 9: Choosing Openings and Energizers
Module10: Training Instruments, Assessments, and Tools
Module11: Creating Supporting Materials
Module12: Testing the Program
Module13: Creating Proposals
Module14: Building Rapport
Module15: Pulling it all Together
Module16: Workshop Wrap-Up
 
 

 
 
 

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 why students prefer computek as the best training center in egypt new

1.Computek Training Center has trained over 1,000,000 trainees in Egypt and over 100,000 trainees in Middle East and africa.

2.Our programs are designed to meet our clients' training necessities including budget and time limitation.

3.We will cooperate with you to bring out effective programs fitting your organization.

4.Computek Training Center provides customer-focus training in mutable deliverymethods offering top quality training and high qualified instructor to meet individual learning styles and organization profession training.

5.Computek instructors are selected from the best of training professional instructors in Egypt who awarded the trust worthy certified international companies, Computek instructors not only provide superior education but also reliable work experience in the field of giving courses

6.Trainees prefer Computek Training Center not only due to our high quality training but also for our reasonable and cost-effective price list.

7.Computek Classroom is designed with cutting edge facilities strong from hardware and software technologies to the most sophisticated educational aids.

8.The information desk with our friendly and professional customers support representative is highly qualified to answer any questions and also deliver your unique requirements.

9.Computek Training Center staff is available 7 days in week from 10:00 AM to 10:00 PM to deal with any inquiries and assist student with anything they need.

10.Computek Training Center is partner of world's technology leads such as Microsoft, Cisco, Compatia, EC Council ,Adobe , Autodesk, prometric and Pearson VUE.


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