Business Workshops

Business Workshops

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Business Ethics for the Office

Business Ethics for the Office

Course-Objectives-text

Course over view

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will help you define your ethical framework to make solving those ethical dilemmas easier. We will also look at some tools that you can use when you will faced with an ethical decision. We will look at some techniques you can use so you are not stuck in an ethical quandary. Best of all, we will take at many case studies so that you can practice making decisions in a safe environment.

Course objective

Understand the difference between ethics and morals
Understand the value of ethics
Identify some of your values and moral principles
Be familiar with some philosophical approaches to ethical decisions
Identify some ways to improve ethics in your office
Know what is required to start developing an office code of ethics
Know some ways to avoid ethical dilemmas
Have some tools to help you make better decisions
Be familiar with some common ethical dilemmas
 
Course-Class-Duration-text
2 Days Training
 
Course-outline

Course Modules

Module 1:  What are Ethics?

Module 2:  Taking Your Moral Temperature, Part One

Module 3:  Why Bother with Ethics?

Module 4:  Some Objective Ways of Looking at the World

Module 5:  What Does Ethical Mean?

Module 6:  Avoiding Ethical Dilemmas

Module 7:  Pitfalls and Excuses

Module 8:  Developing an Office Code of Ethics

Module 9:  22 Keys to an Ethical Office

Module 10:  Basic Decision Making Tools

Module 11:  Ethical Decision Making Tools

Module 12:  Dilemmas with Company Policy

Module 13:  Dilemmas with Co-Workers

Module 14:  Dilemmas with Clients

Module 15:  Dilemmas and Supervisors

Module 16:  What to Do When You Make a Mistake

Module 17:  Taking Your Moral Temperature, Part Two

Module 18:  Workshop Wrap-Up

Course over view:

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will help you define your ethical framework to make solving those ethical dilemmas easier. We will also look at some tools that you can use when you will faced with an ethical decision. We will look at some techniques you can use so you are not stuck in an ethical quandary. Best of all, we will take at many case studies so that you can practice making decisions in a safe environment.

Course objective:

·         Understand the difference between ethics and morals

·         Understand the value of ethics

·         Identify some of your values and moral principles

·         Be familiar with some philosophical approaches to ethical decisions

·         Identify some ways to improve ethics in your office

·         Know what is required to start developing an office code of ethics

·         Know some ways to avoid ethical dilemmas

·         Have some tools to help you make better decisions

·         Be familiar with some common ethical dilemmas

Course Modules:

Module 1:  What are Ethics?

To start the day, we will discuss what the words “ethics” and “morals” mean. Participants will also have an opportunity to identify some of their personal values.

Module 2:  Taking Your Moral Temperature, Part One

Before we begin discussing how to make good decisions, students will be asked to think about how they would respond to some sticky situations.

Module 3:  Why Bother with Ethics?

During this session, we will look at some of the payoffs of ethical behavior.

Module 4:  Some Objective Ways of Looking at the World

We will look at some classic philosophical approaches to problems during this session, including the golden rule, utilitarianism, and the categorical imperative. Participants will also apply these approaches to some hypothetical situations.

Module 5:  What Does Ethical Mean?

What seems to be the ethical choice can differ depending on what side of the dilemma you’re on. To illustrate this, we will look at the case of Merck Pharmaceuticals in a lecture and in small groups.

Module 6:  Avoiding Ethical Dilemmas

This session will examine some ways that we can avoid getting stuck in ethical dilemmas. Then, participants will apply the methods to a case study.

Module 7:  Pitfalls and Excuses

We can always find excuses to make the wrong decision. This session will look at some of the most common reasons for bad decisions and offer some thinking points.

Module 8:  Developing an Office Code of Ethics

This session will look at what a code of ethics should contain, how to determine if your company is ready for a code, and some sample codes of ethics.

 

 

Module 9:  22 Keys to an Ethical Office

22 keys to help make your office ethical. We will review these keys in a lecture, and then participants will asked to identify some ways to use the ideas to help resolve areas of ethical concern in their office.

Module 10:  Basic Decision Making Tools

This session will look at a basic three-phase problem-solving model and some problem solving tools.

Module 11:  Ethical Decision Making Tools

There are some special tools help you to solve ethical problems. We will discuss some basic tools (such as the smell test and the shoe test) and some advanced tools (such as the Potter box and the Kidder process).

Module 12:  Dilemmas with Company Policy

It is possible that your company’s policies will place you in an ethical dilemma. This session will look at some things that you can do if this happens.

Module 13:  Dilemmas with Co-Workers

During this session, we will look at some ethical dilemmas that co-workers can create. First, we will discuss some basic tips in a lecture, and then participants will complete a case study.

Module 14:  Dilemmas with Clients

Clients can sometimes request that we do something unethical for a number of reasons. This session will examine some of the most common reasons. Then, participants will role play some possible scenarios.

Module 15:  Dilemmas and Supervisors

This session will cover some dilemmas you might encounter as a supervisor, and some dilemmas that supervisors might put you in.

Module 16:  What to Do When You Make a Mistake

Let’s face the truth: we’re all human. We all make mistakes and make decisions that we wish we could take back. This session will examine Nan DeMars’ six-step plan for recovering from mistakes gracefully.

Module 17:  Taking Your Moral Temperature, Part Two

At the beginning of the workshop, participants were asked to think about how they would handle some sticky situations. Participants will now be asked to re-evaluate their decisions in light of everything they have learned.

Module 18:  Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.


 

Business Writing That Works

Business writing that works

 

Course-Objectives-text

Course over view
We all know what good writing is. Good writing is the memo that gets action and the letter that says what a phone call cannot. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This course workshop will give participants the tools to become better writers. Students will also have an opportunity to identify their personal learning objectives.

Course objective

The value of good written communication.
How to write and proofread your work so it is clear, concise, complete, and correct.
How to apply these skills in real world situations.
Understanding the proper format for memos, letters, and e-mails.

 

Course-Class-Duration-text
2 Days Training

 

Course-outline

Course Modules

Module 1: Why Write?
Module 2: The Four C’s
Module 3: Word Agreement
Module 4: Active and Passive Voice
Module 5: Sentences and Sentence Types
Module 6: Readability Index
Module 7: Manners and Courtesy
Module 8: Practical Language
Module 9: Inclusive Language
Module 10: Sentence Construction
Module 11: Punctuation
Module12: Writing Business Letters
Module13: Writing Effective E-mails
Module14: Spelling and Proofreading
Module 15: Writing Memos
Module 16: Reviewing Your Writing
Module 17: Writing Challenges

Communication Skills

Communication Skills

Course-Objectives-text

Course over view

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life

 

Course objective
 
This workshop will help you teach participants how to:
Identify common communication problems that may be holding them back
Develop skills to ask questions
Learn what their non-verbal messages are telling others
Develop skills in listening actively and empathetically to others
Enhance their ability to handle difficult situations
Deal with situations assertively
 

 Course-Class-Duration-text

2 Days Training

 

Course-outline

Course Modules

Module 1: Creating Positive Relationships
Module 2: Growing Self-Awareness
Module 3: Communication Basics
Module 4: Communication Barriers
Module 5: Asking Questions
Module 6: Listening Skills
Module 7: Body Language
Module 8: Communication Styles
Module 9: Creating a Positive Self-Image
Module10: Frame of Reference
Module11: Techniques for the Workplace
Module12: Assertiveness
Module13: Workshop Wrap-Up
 

 

Public speaking - presentation survival school

Public speaking - presentation survival school

Course-Objectives-text

Course over view
 
A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two-day workshop, participants will master the skills that will make them a better speaker and presenter.
 
Course objective
 
Establish rapport with your audience
Learn techniques to reduce nervousness and fear
Understand your strengths as a presenter and how to appeal to different types of people
Recognize how visual aids can create impact and attention
Develop techniques to create a professional presence
Learn some different ways to prepare and organize information
Prepare, practice, and deliver a short presentation
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
 
Course Modules
Module 1: Communication
Module 2: Stop! Check Your Mouth!
Module 3: What’s Your Type? How About Mine?
Module 4: Positive Self-Talk
Module 5: Trust
Module 6: Maximizing the Most of Meetings
Module 7: Body Language
Module 8: Sticky Situations
Module 9: I Can Just Send an E-mail, Right.
Module 10: Overcoming Nervousness
Module 11: The Five S’s
Module 12: Start Writing!
Module 13: Audience Profile
Module 14: Your Speaking Voice
Module 15: Add Punch to Your Presentation
Module 16: Your Presentation
Module 17: Workshop Wrap-Up

Negotiation Skills

Negotiation Skills

Course-Objectives-text

Course over view        
Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication. This one-day course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.
Define negotiation.
• Use key success strategies.
Apply different negotiation approaches.
Establish rules that lead to effective negotiation.
Effectively prepare the research that is required to negotiate, including your BATNA, WATNA, WAP, and ZOPA
Set limits.
• Maintain composure when things get heated.
Collaborate and foster cooperation.
• Remain focused.
Keep an open mind.
• Decide what kind of relationship we wish to foster.
Use additional resources and expertise.
• Keep an open mind.
• Create a sustainable agreement.
• Incorporate everyone’s perspective.
• Gain consensus."  
 
 
Course objective 
Understand the basic principles of negotiation
Prepare for negotiation
Respond to challenges
Create win-win situations
Develop sustainable agreements
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: What is Negotiation?  
Module 2: The Successful Negotiator    .
Module 3: Preparing for Negotiation   
Module 4: The Details 
Module 5: Making the Right Impression           .
Module 6: Getting off to a Good Start   .
Module 7: Creating a Win-Win Situation
Module 8: Exchanging Information     
Module 9: The Bargaining Stage           
Module 10: Inventing Options for Mutual Gain           
Module11: Getting Past No and Getting to Yes
Module12: Dealing with Negative Emotions   
Module13: Moving from Bargaining to Closing          
Module14: The Closing Stage
Module15: Workshop Wrap-Up           

Business Etiquette

Business Etiquette (gaining that extra edge (

 

Course-Objectives-text

 

Course over view 

You are not sure which fork to use,
You do not know which side plate is yours,
You have ever had to make small talk with a Very Important Person and been lost for words
Even worse are the social gaffes you are not even aware you make.

Course objective  

Network effectively, including making introductions, shaking hands, and using business cards appropriately
Dress appropriately for every business occasion
Feel comfortable when dining in business and formal situations
Feel more confident about your business communication in every situation
Develop that extra edge to establishes trust and credibility
Ways to make a good first impression
The basics of dining etiquette
How to communicate properly and politely
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules

Module 1: Business Etiquette Basics  
Module 2: Fear of Embarrassment     
Module 3: Test Your Business Etiquette        
Module 4: Business Card Etiquette      .
Module 5: The Skill of Making Small Talk             
Module 6: Do You Remember Names?    
Module 7: Making that Great First Impression       
Module 8: E-mail and Telephone Etiquette    
Module 9: Business Dining     
Module 10: Test Your Business Etiquette       

Building self-esteem and assertiveness skills

Building self-esteem and assertiveness skills

 

Course-Objectives-text

 

Course over view

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this one-day workshop, participants will discover some techniques that can dramatically change how they feel about themselves, and how they approach the world to get the things that they want

Course objective        

Grow in the conviction that they are competent and worthy of happiness
Make a positive first impression
Turn negative thoughts into positive thoughts
Make requests so that you get what you want
Find ways of connecting with people
Recognize that you have worth and are worthy of happiness
Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
Learn how to turn negative thoughts into positive thoughts
Learn how to make requests so that you get what you want
Set goals that reflect your dreams and desires and reinforce healthy patterns"   
 
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules:

Module 1: What is Self-Esteem?         
Module 2: Improving Self-Esteem       
Module 3: Building Self-Esteem          
Module 4: Increasing Our Self-Esteem
Module 5: Esteemed Confidence              
Module 6: The Power of Thought        
Module 7: Impressions
Module 8: Ask for What You Want       
Module 9:Connecting with People      
Module 10: Create What You Want          
Module 11: Behavior Cost-Benefit Analysis            

Emotional Intelligence

Emotional Intelligence

 

Course-Objectives-text

 

Course over view        

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

Course objective         

Understand what emotional intelligence means
Recognize how our emotional health and physical health are related
Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
Understand the different emotions and how to manage them
Create a personal vision statement
Understand the difference between optimism and pessimism
Validate emotions in others
 
Course-Class-Duration-text
1 Day Training

 

Course-outline

Course Modules

Module 1: History of Emotional Intelligence
Module 2: Emotional Intelligence Defined
Module 3: EI Blueprint
Module 4: Optimism
Module 5: Validating Emotions in Others
Module 6: Understanding Emotions
Module 7: Setting Your Personal Vision
Module 8: Workshop Wrap-Up
 

Creative Thinking and Innovation

Creative Thinking and Innovation

 

Course-Objectives-text

 

Course over view        

Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done.

While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your own creative potential is a process.

Course objective

Identify the difference between creativity and innovation
Recognize their own creativity
Build their own creative environment
Explain the importance of creativity and innovation in business
Apply problem-solving steps and tools
Use individual and group techniques to help generate creative ideas
Implement creative ideas
 
Course-Class-Duration-text
2 Days Training
 
Course-outline

Course Modules

Module 1: What is Creativity and Innovation?
Module 2: Individual Creativity
Module 3: Get Creative
Module 4: Developing the Right Environment for Creativity
Module 5: Creativity and Innovation in Business
Module 6: Where Does Creativity Fit into the Problem Solving Process?
Module 7: Defining the Problem
Module 8: Creative Techniques
Module 9: Encouraging Creativity In A Team
Module 10: Putting It All Together

Time Management

Time Management
Course-Objectives-text
Course over view        
Time is money، the saying goes، and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done.
In this two-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
Course objective         
Better, organize yourself and your workspace for peak efficiency.
Understand the importance of, and the most useful techniques for, setting and achieving goals.
Identify the right things to be doing and develop plans for doing them.
Take control of things that can derail your workplace productivity
.        
Course-Class-Duration-text
1 Day Training
 
Course-outline
 
Course Modules:
Module 1: The Power of a Change       
Module 2: Changing Our Perspective   
Module 3: Setting Goals          
Module 4: Planning Tips and Tricks      
Module 5: Setting up a Routine
Module 6: Doing it Right          
Module 7: Putting an End to Procrastination    
Module 8: Getting Organized  
Module 9: Organizing Your Files          
Module 10: Managing Your Workload  
Module 11: Workshop Wrap-Up
 

Problem Solving and Decision Making

Problem Solving and Decision Making
 
Course-Objectives-text
Course over view
We make decisions and solve problems continually. We start making decisions before we even get out of bed. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.
Probably all looked at a solution to something and said, I could have thought of that. The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier.
Course objective:                    
Apply problem solving steps and tools
Analyze information to describe problems
Identify appropriate solutions
Think creatively and be a contributing member of a problem solving team
Select the best approach for making decisions
Create a plan for implementing, evaluating, and following up on decisions
Avoid common decision-making mistakes
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules:
Module 1: Definitions 
Module 2: Making Decisions    
Module 3: Getting Real           
Module 4: The Problem-Solving Model
Module 5: The Problem-Solving Toolkit           
Module 6: Swotting Up           
Module 8: Making Good Group Decisions        
Module 9: Analyzing and Selecting Solutions   
Module 10: Planning and Organizing    

Conflict Resolution – Dealing with Difficult People

Conflict Resolution – Dealing with Difficult People
 

Course-Objectives-text

Course over view
We always get into a routine, so either we feels like everyone we speak with is having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interaction with somebody.
Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.
Course objective
Recognize how their own attitudes and actions impact others.
Use new and effective techniques for dealing with difficult people.
Use techniques for managing and dealing with anger.
Develop coping strategies for dealing with difficult people and difficult situations.
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules:
Module 1: Conflict as Communication
Module 2: Benefits of Confrontation   
Module 3:Preventing Problems           
Module 4: Getting Focused     
Module 5: Managing Anger     .
Module 6: Dealing with Problems        
Module 7: The Three-Step Conflict Resolution Model  
Module 8: Practice Makes Pretty Good            
Module 9: Changing Yourself   
Module10: Why Don’t People Do What They Are Supposed To
Module11: De-Stress Options to Use When Things Get Ugly    

Anger Management: Understanding Anger

Anger Management: Understanding Anger
 
 

Course-Objectives-text

Course over view
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You do not have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who do not.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome.
Course objective
Recognize how anger affects your body, your mind, and your behavior.
Use the five-step method to break old patterns and replace them with a model for assertive anger.
Use an anger log to identify your hot buttons and triggers.
Control your own emotions when faced with other peoples’ anger.
Identify ways to help other people safely manage some of their repressed or expressed anger.
Communicate with others in a constructive, assertive manner.
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: What is Anger?
Module 2: Costs and Pay-Offs
Module 3: The Anger Process
Module 4: How Does Anger Affect Our Thinking?
Module 5: Understanding Behavior Types
Module 6: Managing Anger
Module 7: Communication Tips and Tricks
Module 8 : Workshop Wrap-Up.

Conflict Resolution: Getting Along in the Workplace

Conflict Resolution: Getting Along in the Workplace
 
 

Course-Objectives-text

Course over view
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. Conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships."       
 
Course objective         
What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The five most common conflict resolution styles and when to use them.
How to increase positive information flow through non-verbal and verbal communication skills.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance
.
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Defining Conflict         
Module 2: Types of Conflict          
Module 3: Open Conflict vs. Hidden Conflict                
Module 4: Spontaneous and Reflective Action       
Module 5: Stages of Conflict         
Module 6: Creating the Win/Win 
Module 7: Conflict Resolution Style Questionnaire            
Module 8: The Role of Communication in Conflict Resolution 
Module 9: Active Listening Skills    
Module10: Powerful Questions    
Module11: Body Language           
Module12: Pre-Assignment Review           
Module13: The Conflict/Opportunity Test  
Module14: Conflict and Its Resolution        
Module15: Helping Others through Conflict            

 

 

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