Customer service Professional Diploma

Customer service Professional Diploma

Customer service Professional Diploma

Computek is one of the largest and first learning solution in egypt with 20 years of experience delivering training and certifications in all technologies.
All Training in computek are held by Technology Certified Instructors with over than 10 years experience in the technical and training field .

Customer Service Training: CS Critical Elements of Customer Service

Customer service Training: CS Critical Elements of Customer Service
 

Course-Objectives-text

Course over view
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition
 
Course objective
Specific learning objectives include:
Demonstrate a customer service approach
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules:
Module 1: What is Customer Service?
Module 2: Who Are Your Customers?
Module 3: Meeting Expectations
Module 4: Pre-Assignment Review
Module 5: Setting Goals and Targets
Module 6: The Second Critical Element – Defined in Your Organization
Module 7: The Third Critical Element – Given Life by the Employees
Module 8: Communication Skills
Module 9: Telephone Techniques
Module10: Dealing with Difficult Callers
Module11: Dealing with Challenges Assertively
Module12: Dealing with Difficult People
Module13: Dealing with Conflict
Module14: The Fourth Critical Element – Be a Problem Solver
Module15: Seven Steps to Customer Problem Solving
Module16: The Fifth Critical Element – Measure It
Module17: The Sixth Critical Element – Reinforce it
Module18: Dealing with Stress
Module19: Workshop Wrap-Up

 

Call center training

Call center training
 

Course-Objectives-text

Course over view:
Whether we choose to embrace them or cannot stand interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop
Course objective
This workshop will help you teach participants:
The nuances of body language and verbal skills
Aspects of verbal communication such as tone, cadence, and pitch
Questioning and listening skills
How to deliver bad news and say “no"
Effective ways to negotiate
The importance of creating and delivering meaningful messages
Tools to facilitate their communication
The value of personalizing their interactions and developing relationships
Vocal techniques that will enhance their speech and communication ability
Personalized techniques for managing stress
 
Course-Class-Duration-text
3 Days Training
 
Course-outline

Course Modules
Module 1: What is missing in Telephone Communication?
Module 2: Verbal Communication Techniques
Module 3: Who are Your Customers?
Module 4: To Serve and Delight
Module 5: Did You Hear Me
Module 6: Asking the Right Questions
Module 7: Saying No
Module 8: Sales by Phone
Module 9: Taking Messages
Module10: Staying Out of Voice Mail Jail
Module11: Closing Down the Voice
Module12: Cold and Warm Calls
Module13: Developing a Script
Module14: Perfecting the Script
Module15: Going Above and Beyond
Module16: Handling Objections
Module17: Closing the Sale
Module18: Feelings
Module19: Changes in the Customer
Module 20: Negotiation Techniques
Module 21: It's More than Just a Phase
Module 22: High Impact Moments
Module 23: Tips for Challenging Callers
Module 24: Dealing with Difficult Customers
 
Module 25: Phone Tag and Getting the Call Back
 
Module 26: This is My Mentor
 
Module 27: Stress Busting
 
Module 28: News from Within
 
Module 29: Wrapping Up
 
Module 30: Workshop Wrap-Up
 

Managing Difficult Conversations

Managing Difficult Conversations
 
 

Course-Objectives-text

Course over view
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
Course objective
Define frame of reference
Establish a positive intent and a desired outcome
Use good communication skills during a conversation
Draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
Access additional resources as required
Maintain safety in a conversation
 
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules
Choosing to Have the Conversation
Toolkit for Successful Conversations
Choosing the Time and Place
Framework for Difficult Conversations
Staying Safe
Testing the Waters
Workshop Wrap-Up

 

CRM - Customer Relationship Management

CRM - Customer Relationship Management
 

Course-Objectives-text

Course over view:
This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization

Course objective:
This course will help you teach participants how to:
Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
Analyze the different components of a CRM plan
Develop a checklist for readiness and success in CRM
Describe how CRM creates value for organizations and customers
Consider developmental roles that have the greatest impact on CRM
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Customer Relationship Management
Module 2: What CRM Is and Who It Serves
Module 3: Checklist for Success
Module 4: Requirement Driven Product Selection
Module 5: Considerations in Tool Selection
Module 6: Strategies for Customer Retention
Module 7: Building the Future
Module 8: Homegrown vs. Application Service Provider
Module 9: The Development Team
Module10: Evaluating and Reviewing Your Program
Module11: Workshop Wrap-Up

 

 
 
 
 

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why students prefer computek as the best training center in egypt new

1.Computek Training Center has trained over 1,000,000 trainees in Egypt and over 100,000 trainees in Middle East and africa.

2.Our programs are designed to meet our clients' training necessities including budget and time limitation.

3.We will cooperate with you to bring out effective programs fitting your organization.

4.Computek Training Center provides customer-focus training in mutable deliverymethods offering top quality training and high qualified instructor to meet individual learning styles and organization profession training.

5.Computek instructors are selected from the best of training professional instructors in Egypt who awarded the trust worthy certified international companies, Computek instructors not only provide superior education but also reliable work experience in the field of giving courses

6.Trainees prefer Computek Training Center not only due to our high quality training but also for our reasonable and cost-effective price list.

7.Computek Classroom is designed with cutting edge facilities strong from hardware and software technologies to the most sophisticated educational aids.

8.The information desk with our friendly and professional customers support representative is highly qualified to answer any questions and also deliver your unique requirements.

9.Computek Training Center staff is available 7 days in week from 10:00 AM to 10:00 PM to deal with any inquiries and assist student with anything they need.

10.Computek Training Center is partner of world's technology leads such as Microsoft, Cisco, Compatia, EC Council ,Adobe , Autodesk, prometric and Pearson VUE.


 
 
 
 
 
 
 
 
 
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