Managers Professional Diploma

Managers Professional Diploma

Managers Professional Diploma

Essentials of Management

Essentials of Management

 

 

Course-Objectives-text

 

Course over view        

This two-day course designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.         


Course objective

Adjust to the manager’s role with confidence.
Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
Identify key attitudes that they can develop to enhance their supervisory skills.
Use time management and planning techniques to maximize their success.
Develop a technique for giving instructions that are clear and understood.
Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.
 
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules

Module 1: Making the Transition         
Module 2: Responsibilities of a Supervisor      
Module 3: Behaviors and Attitudes      
Module 4: Setting Goals         
Module 5: Planning for Success
Module 6: Active Listening Techniques            
Module 7: Giving Feedback     
Module 8: Giving Instructions  
Module 9: Orders, Requests, and Suggestions 
Module 10: Managing Conflict 
Module 11: Managing Challenging Situations  
Module 12: Developing Relationships  

Motivating Your Workforce

Motivating Your Workforce
 
 

Course-Objectives-text

Course over view                    
It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It has designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
 
Course objective         
This workshop will help you teach participants how to:
Identify what motivation is
Describe common motivational theories and how to apply them
Learn when to use different kinds of motivators
Create a motivational climate
Design a motivating job
 
Course-Class-Duration-text
1 Day Training
 
Course-outline

Course Modules
Module 1: What is Motivation?
Module 2: Supervising and Motivation.
Module 3: Motivational Theories
Module 4: Setting Goals
Module 5: The Role of Values
Module 6: Creating a Motivational Climate
Module 7: Applying Your Skills
Module 8: Designing Motivating Jobs
Module 9: Workshop Wrap-Up
 

Conference and Event Management

Conference and Event Management
 
 
Course-Objectives-text
Course over view                    
Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music).
While this course is specifically for corporate event planning, the elements here can also be applied to more personal event planning like anniversaries, special birthday gatherings, weddings, and more. Essentially, we’re creating an effective and well planned design that is ready for implementation and can be used over and over again.
Course objective         
Plan a complete corporate event, including an agenda, budget, goals, venue, audience, food, and whatever else your client needs
Keep your event on budget
Design an advertising and marketing plan that includes a comprehensive use of media, take-aways, and/or swag bags
Determine whether partners, sponsors, and volunteers can help to make your event unforgettable
Create an atmosphere of service that delegates will remember
Select speakers and a master of ceremonies to add impact to your event
Create a diversity plan
Evaluate the process once it's all wrapped up
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Event Planning Essentials
Module 2: Budgeting Basics
Module 3: Using the Committee Approach
Module 4: Connecting with Partners and Sponsors
Module 5: Advertising and Marketing
Module 6: Selecting the Venue
Module 7: Feeding the Masses
Module 8: Business Etiquette Basics
Module 9: Celebrating Diversity
Module 10: Creating an Atmosphere of Service
Module 11: Selecting Speakers and a Master of Ceremonies
Module 12: Managing Contracts
Module 13: Gathering Feedback
Module 14: Adding the Finishing Touches
Module 15: Event Day Roles
Module 16: Closing the Event
Module 17: Practicing Planning
 

Delegation: The Art of Delegating Effectively

Delegation: The Art of Delegating Effectively
 
 
Course-Objectives-text
Course over view                    
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.
Delegation is often one of the hardest skills for a manager to master. However, the skill can learned. You will explore many of the facets of delegation, including when to delegate, and whom to delegate to. We will also go through the delegation process systematically and learn about techniques to overcome problems.
 
Course objective                     
Clearly identify how delegation fits into their job and how it can make them more successful
Identify different ways of delegating tasks
Use an eight-step process for effective delegation
Give better instructions for better delegation results
Recognize common delegation pitfalls and how to avoid them
Monitor delegation results
Give effective feedback
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Why Delegate?
What is Delegation?
Pre-Assignment Review
Picking the Right Person
The Delegation Meeting
Putting it into Practice
Giving Instructions
Monitoring Delegation
Practicing Delegation
Giving Feedback
Becoming a Good Delegator

Meeting management the art of making meetings work

Meeting management the art of making meetings work
 

Course-Objectives-text

Course over view  
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.      
Course objective                     
Understand the value of meetings as a management tool.
Recognize the critical planning step that makes meeting time more effective.
Identify process tools that can help create an open and safe forum for discussion.
Develop and practice techniques for handling counterproductive behavior.
 
 
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: The Basics for Effective Meetings    
Module 2: The Best and the Worst of Meetings           
Module 3: Holding Productive Meetings         
Module 4: Preparing for Meetings       
Module 5: Agendas     
Module 6: Setting the Place     
Module 7: Leading a Meeting 
Module 8: Process and Content                  
Module 9: How to Control a Meeting   
Module 10: A Plan for Success 
 

Team building developing high performance teams

Team building developing high performance teams
 
 

Course-Objectives-text

Course over view
Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Course objective         
Identify different types of teams
Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Promote trust and rapport by exploring their team player style and how it impact group dynamics
Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team
Develop strategies for dealing with team conflict and common situations
Use action planning and analysis tools to help their team perform better
 
Course-Class-Duration-text
3 Days Training
 
Course-outline

Course Modules:
Module 1: Organizations Today
Module 2: Types of Teams                
Module 3: Team Norms           
Module 4: Towers   
Module 5: The Four Stages of Team Development
Module 7: Parker’s Characteristics      
Module 8: Glenn Parker Team Survey    
Module 9: The Trust/Relationship Model        
Module 10: Creativity  
Module 11: The Six Thinking Hats 
Module 12: Team Shaping Factors
Module 13: Problem Identification
Module 14: Exploration, Analysis, and Evaluation
Module 15: Other Problem-Solving Techniques
Module 16: Interventions  
Module 17: Resolving Conflict 
Module 18: SWOT Analysis      
Module19: Developing Team Action Plans       
Module 20: Workshop Wrap-Up          
 

Business plan

Business plan

Course-Objectives-text

Course over view
Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This one-day course will help you teach the basics about creating and maintaining a succession plan.       
Course objective         
Demonstrate an understanding of the value of succession planning for successful businesses.
Demonstrate expertise with the key elements of a succession plan.
Create and discuss aspects of a succession plan.
Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation."
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: A Need for Succession Planning      
Module 2: Defining a Succession Plan  
Module 3: Pre-Assignment Review     
Module 4: Identifying Resources and Analyzing Risks  
Module 5: Defining Roles, Responsibilities, and Functions      
Module 6: Gathering Information        
Module 7: Forecasting Needs 
Module 8: Putting the Plan Together   
Module 9: Putting the Plan into Action
Module 10: Evaluating and Reviewing the Plan
Module 11: You are Action Plan           
 

Strategic planning

Strategic planning
 

Course-Objectives-text

Course over view                    
If you and the people who work with you do not understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there is the challenge of bringing these principles to life in a meaningful way that people can relate to. This two-day course will help you describe what you want to do and get people where you want to go.   
 
Course objective                     
Identify the values that support their company
Define the vision for their company
Write a mission statement that explains what the company’s purpose is
Complete meaningful SWOT analyses
Apply tools and techniques to create a strategic plan that directs the organization from the executive to the front line
Implement, evaluate, and review a strategic plan
Identify how related tools, such as the strategy map and balanced scorecard, can help them develop a strategic plan
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Understanding Strategic Planning  
Module 2: Identifying Our Values        
Module 3: Designing Our Vision          
Module 4: On a Mission           
Module 5: Performing a SWOT Analysis           
Module 6: Setting Goals          
Module 7: Assigning Roles, Responsibilities, and Accountabilities       
Module 8: The Full Picture       
Module 9: Gathering Support  
Module 10: Making the Change            .
Module 11: How Does It Look
Module 12: Getting There       
Module 13: Mocking Up the Process     .
Module 14: Workshop Wrap-Up           .

 

Crisis Management

Crisis Management
 
 

Course-Objectives-text

Course over view    
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis.
Course objective
Assign people to an appropriate crisis team role
Conduct a crisis audit
Establish the means for business continuity
Determine how to manage incidents
Help teams recover from a crisis
Apply the crisis management process
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: What is Crisis Management?
Module 2: Training Leaders and Staff
Module 3: Conducting the Crisis Audit
Module 4: Performing a Risk Level Analysis
Module 5: Developing a Response Process
Module 6: Consulting with the Experts
Module 7: Incident Management Techniques
Module 8: Working through the Issues
Module 9: Establishing an Emergency Operations Center
Module 10: Building Business Continuity and Recovery
Module 11: Recovering and Moving On
 

Stress Management

Stress Management
 
 
Course-Objectives-text
Course over view
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Course objective
Understand that stress is an unavoidable part of everybody’s life
Recognize the symptoms that tell you when you have chronic stress overload
Change the situations and actions that can be changed
Deal better with situations and actions that can’t be changed
Create an action plan for work, home, and play to help reduce and manage stress
Course-Class-Duration-text
1 Day Training
 
Course-outline
Course Modules
Module 1: Defining Stress and How It Affects Us
Module 2: What Is Stress About?
Module 3: Building a Solid Foundation
Module 4: Mental Strategies
Module 5: Stress at Work
Module 6: Time Management Tips
Module 7: Stress at Home
Module 8: Drainers and Fillers
Module 9: Workshop Wrap-Up

Total quality management and continuous improvement

Total quality management and continuous improvement
 
 

Course-Objectives-text

Course over view                    
Process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do.total quality involves everyone and all activities in the company. "     
Course objective         
Total Quality Management (TQM)
Definition
Why is there a need for TQM?
Principles of TQM
Ten Steps to TQM
Who is our customer?
Total Quality Management Process
The Elements of TQM
Cost of Quality
Benchmarking
Benchmarking Process
Types of Benchmarking
Quality Function Deployment
The Benefits of Total Quality Management Process
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Total Quality Management (TQM) – Definition       
Module 2: Why is there a need for TQM
Module 3: Principles of TQM   
Module 4: Ten Steps to TQM   
Module 5: Who is our customer?        
Module 6: Total Quality Management Process
Module 7:   The Elements of TQM        
Module 8: Cost of Quality        
Module 9: Strategy Premise    
Module 10: Cost of Quality      
Module 11: Benchmarking       
Module 12: Benchmarking Process      
Module 14: Types of Benchmarking     
Module 16: Identifying the best firms to benchmark    
Module 17: Quality Function Deployment       
Module 18: Mapping the Voice of Customer    
Module 19: A Successful TQM Implementation
Module 20: The Benefits of Total Quality Management Process           
 

 

 

 

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