Secretary Professional Diploma

Secretary Professional Diploma

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Skills for Administrative assistant

Skills for Administrative assistant           
     

Course-Objectives-text

Course over view  
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This two-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you. "           
Course objective                 
Understand the importance of professional presence on the job.
Learn how to self-manage to become more effective and efficient.
Improve your communications skills, including listening, questioning, and being more assertive.
Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules
Module 1: Personal Best, Professional Best    
Module 2: Putting Others at Ease       
Module 3: Distorted Thinking           
Module 4: The Steps to Feeling Good
Module 5: Understanding Assertiveness       
Module 6: Improving Your Assertiveness Skills
Module 7: Asking and Listening  
Module 8: Non-Verbal Messages       
Module 9: Getting Ahead      
Module10: Self-Management
Module11: Setting Goals
Module12: Working as a Team
Module13: Working with Difficult People     
Module14: Learning to Say No
Module15: Dealing with Stress         
 

Working smarter: using technology to your advantage

Working smarter: using technology to your advantage
 
 
 

Course-Objectives-text

Course over view 
Students will also have an opportunity to identify their personal learning objectives in Working smarter: using technology to your advantage  
Course objective
Make their workplace a technology-friendly place
Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
Communicate better with the IT department
Make the best software and training choices
Set an IT budget
Set expectations and responsibilities for security and privacy
Keep their employees safe and healthy
Develop and implement a system usage policy
Implement policies for dealing with company property
Decide whether or not employees should telecommute
Make telecommuting work
Deal with workplace rage
Address technological issues
 
Course-Class-Duration-text
2 Days Training
 
Course-outline
Course Modules:
Module 1: Introduction and Course Overview  
Module 2: Making Your Company a Technology-Friendly Place
Module 3: Conquering Computers       
Module 4: Communicating with the IT Department      
Module 5: Choosing Software Wisely  
Module 6: Technical Training   
Module7: Setting an IT Budget 
Module 8: Security and Privacy
Module 9: Uncontrolled vs. Controlled Networks        
Module10: Ergonomics
Module11: System Usage Policies       
Module12: Taking Care of Company Property   .
Module13: Timesaving Tools   
Module14: Telephone Etiquette          
Module15: Instant Messaging  
Module16: Telecommuting     
Module17: Workplace Rage     
Module 18: It’s Not Working!  
Module 19: A Policies and Procedures Checklist           .

 
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